Executive Assistant

About the role

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! Description of Work The primary purpose of this position is to provide office and administrative support and facilitation of workflow for two Directors within DAC's Division of Community Supervision. The Division of Community Supervision provides probation, parole and post-release supervision for individuals returning to their communities after serving their sentences. More than 2,000 probation/parole officers serve across the state, with offices in every county, supervising more than 80,000 individuals living in North Carolina communities. This position also serves as a liaison between the Directors and the Judicial Division Directors and other field management, the Commissioner's Office, Secretary's Office, Governor's Office, representatives of various law enforcement entities, and Legislature. Public contact is also an important component of the role, as the position holder will communicate directly with stakeholders and the public on behalf of the Directors. This position also serves as administrative support backup to the Chief Deputy Secretary as needed and will also collaborate on projects and initiatives. Job responsibilities include, but are not limited to: - Provide comprehensive administrative support to executive leadership by managing communications, correspondence, schedules, travel arrangements, records, and office operations while ensuring timely responses to internal and external inquiries - Coordinate executive calendars, meetings, employee events, awards programs, newsletters, personnel announcements, and other departmental communications to support organizational goals and stakeholder engagement - Maintain confidential records, office files, inventories, reservations, fleet and travel documentation, procurement card transactions, and other administrative systems in compliance with agency policies and procedures - Serve as a liaison between leadership, staff, external partners, and the public by screening inquiries, directing communications, coordinating follow-up actions, and ensuring information is communicated accurately and efficiently - Monitor and maintain operational reports, complaints, databases, web applications, rosters, and related administrative records to support decision-making, accountability, and effective program operations Key abilities required for success in this role include: - Perform administrative support tasks; explain and interpret information - Edit, adjust language or terminology to meet needs of the audience or as appropriate; use correct grammar, organization, and structure - Meet changing deadlines while working well under pressure in a fast-paced, high-profile environment - Must display a high level of professionalism as it pertains to contact with staff, legislators, government officials and general public - Determine confidential matters as opposed to public information and demonstrate good judgment and adherence to policy when releasing information This position description is not all-inclusive, and supervisor may delegate and assign other duties to position as needed. Knowledge Skills and Abilities/Management Preferences Salary Range: $45,431.00 - $79,504.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Demonstrated considerable knowledge of DAC Community Supervision services, policies, procedures, SOPs, and regulations Experience compiling, assimilating, organizing, manipulating, and analyzing printed and electronic information using Microsoft Office applications and other business tools to support decision-making, reporting, recordkeeping, and program operations Excellent communication skills, with proven ability to produce clear, concise, and professional written/oral communications, reports, and correspondence using appropriate grammar, organization, and formatting Experience in developing action plans, coordinating resources and activities, monitoring progress, and ens

Benefits

Additional Information

Agency Adult Correction Division COO - Operations Job Classification Title Executive Assistant I (S) Position Number 60074083 Grade NC11

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