Branch Manager

About the role

You will work seamlessly with the Morning, Twilight and Night Delivery Managers to support the Area Manager to ensure that the Service from your Delivery Hub is best in class. You will manage a department which is Health, Safe and Legal at all times, maximising efficiency, availability and delivering great service to our customer. You will be responsible for Ensuring that all replenishment activity is managed accurately, including space checks, that direct deliveries are dealt with effectively and that booking in is done in a timely manner. Overseeing that all ISOS (In Stock Off Sale) items are thoroughly investigated. Colleagues are trained in milk and bread ordering to ensure that all orders can be met. Overseeing Stock Control functions so that they are completed accurately. Ensuring that credit issues are investigated and resolved in a timely manner. Customer Service standards being lived in the branch and that the Customer Service team aim to serve all customers quickly, professionally, accurately and without delay. Making sure that Click and Collect is managed effectively. Overseeing that all butchery tasks are managed in line with Booker Be the Best At policies, and that customer orders are accurate and ready on time. Ensuring that diary tasks are completed and recorded as necessary. Overseeing effective security checking. Supporting new colleagues during their induction. Ensuring that all colleagues maintain a clean, tidy and safe environment in which to work. Leading by example, role modelling the Booker Code of Business Conduct and Win Together Behaviours. Building and maintaining good working relationships internally, and externally. Compliance with company policies and procedures and mandatory training Supporting a Health, Safe and Legal culture. Championing Diversity and Inclusion ensuring Everyone Is Welcome at Booker. You will need Team management track record. Strong team player. Excellent communication skills. Excellent problem solving. Great understanding of customer needs. Experience within a Delivered Operation is preferred. Great coaching skills. A proven track record for holding people accountable and delivery great standards. The ability to spot and nurture talent. The ability to multi task, prioritise and delegate appropriately. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We're proud that Booker is a Disabil

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