Incident & Change Management Manager - Evening Shift

Requirements

• Excellent communication skills and ability to translate technical concepts verbally and written
• Education and/or experience typically obtained through completion of a Bachelor's degree in computer science, information technology, or equivalent work experience
• Typically, a minimum of 5 years of related work experience
• Demonstrated experience in Business Continuity planning and execution
• Strong research and analytical skills
• Prior experience working with ITIL, ITSM and Project Management frameworks
• Certifications in Business Continuity Professional Programs (CBCP, CBCI, MBCP)
• Strong understanding of ITIL framework and IT Service Management
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
• Physical Requirements
• Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
• The base pay scale for this position in:
• Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $95,000 - $116,000.
• Additionally, candidates are eligible for a discretionary incentive plan and benefits.
• Some of the Ways We Prioritize Your Health and Happiness
• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on

Benefits

Additional Information

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose This position plays a critical role in the change, incident and problem management responsibilities. The role ensures that consistent responses and artifacts are provided for all audits and Business Recovery Exercises. This position requires a shift schedule. The work hours for this position are 3:00pm - 11:00pm MST. Essential Functions Oversee and manage the Change Management function including the administering the Change Acceptance Board (CAB) meetings. Oversee the completeness and accuracy of change tickets within the change control policies and procedures as documented. Assume the role of Incident Coordinator for Severity 1 incidents Oversee the Problem Management Process and coordinate the resolution of business impacts across IT. Assume the role of Incident Coordinator for Production Disaster Recovery Programs ensuring that the severity 1 procedures meet all Business Continuity Management Governance requirements. Create, edit and maintain applicable department policies and procedures documents. Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data

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