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Client Success Manager

External
Apptegy logoApptegy · Little Rock, AR
$50K–$55K/yrFull-timeOn-siteToday
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About the role

At Apptegy, we are more than a tech company; we are partners dedicated to transforming how schools communicate and shape the future of education. Your work here will directly empower districts to share their stories, engage their communities, and celebrate student success. We're a team of thoughtful, high-performing individuals committed to making a tangible impact. If you're looking for a dynamic environment where you'll be supported with exceptional mentorship and resources to grow your career, come build with us. Apptegy builds powerful technology that empowers K-12 school leaders to tell their stories and strengthen their district's identity. As a Client Success Manager, you will own relationships with a portfolio of Apptegy clients and help them get the most value from our products. You will serve as a trusted partner to school districts by providing training, strategic guidance, and proactive support that drives product adoption, retention, and long-term success. This role is ideal for someone who enjoys building strong relationships, leading thoughtful client conversations, solving problems, and identifying opportunities to deepen client impact over time.

Responsibilities

  • Manage a portfolio of client relationships, build trust with school district leaders, and serve as a strategic partner throughout the client lifecycle
  • Lead virtual and in-person meetings, trainings, and check-ins that help clients get strong value from Apptegy products and align usage to their communication, brand, and operational goals
  • Answer product questions, troubleshoot issues, and partner with internal teams to resolve client needs quickly and thoughtfully
  • Identify risks, sentiment changes, and client needs early, then take action to improve outcomes, strengthen retention, and maintain clear visibility into client health, priorities, and next steps
  • Identify cross-sell and upsell opportunities within existing accounts and partner closely with Sales or Expansion teams to support growth conversations
  • Make thoughtful recommendations that help clients better use Apptegy products to achieve their goals and tell the stories that define their strengths, values, and community impact
  • Travel to client sites as needed to build strong, high-touch relationships

Requirements

  • 4-year college degree or comparable, continuous work experience with an impressive track record of success
  • Experience in a fast-paced, client-facing environment and an ability to learn new technology quickly
  • Strong communication and presentation skills across video, phone, email, and in-person conversations
  • Exceptional organizational skills and strong attention to detail
  • The ability to manage a dynamic schedule and take ownership of your work without needing day-to-day direction
  • A service-oriented mindset and genuine care for client outcomes
  • Confidence leading conversations, building relationships, and making recommendations that help clients succeed
  • Sound judgment, curiosity, and a proactive approach to solving problems
  • Comfort working cross-functionally with teams like Support, Product, Implementation, and Sales

Benefits

Salary starting from $50,000 - $55,000 per yearWhy ApptegyJoin a team that's committed to your success. At Apptegy, we're passionate about creating an environment where you can do your best work and find true fulfillment. We believe in investing in our people-both professionally and personally-because your well-being drives our collective impact.US Employee Benefits:Comprehensive medical, dental, vision, and life insurance coverageRetirement 401(k) with employer matchHealth Savings Accounts (HSA) and Flexible Spending Accounts (FSAs)Mental Health ReimbursementUnlimited paid time off, including seasonal (December) company-wide time offPaid parental and medical leaveMX Employee Benefits:Private medical insurance for you and your dependentsLife insurance15 days AguinaldoVales de DespensaFondo de AhorroCaja de AhorroFlexible paid time off policyPaid travel to/from Little Rock, Arkansas for Onboarding.Equal Opportunity EmployerApptegy is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.Health insuranceDental insuranceVision insurance401(k)Flexible scheduleParental leave

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