Patient Service Representative

Responsibilities

• Greet and check in patients warmly at the front desk and by phone
• Accurately verify insurance eligibility and collect copays, coinsurance, or balances
• Schedule and confirm appointments using EMR and patient management tools
• Answer phones and assist with inquiries regarding treatments, billing, or referrals
• Collect and scan patient documentation and ensure EMR records are current
• De-escalate patient concerns or scheduling issues with calm professionalism
• Collaborate with clinical staff and office managers to ensure patients are placed correctly and seen on time
• Maintain a clean, welcoming front desk area
• Support operational tasks as needed (e.g., faxing, supply ordering, data entry)

Requirements

• High school diploma or equivalent required
• Medical front desk or healthcare administrative experience strongly preferred
• Proficiency in insurance verification, EMR scheduling, and payment collection preferred
• 2+ years of customer service experience
• Comfort handling sensitive information with discretion and accuracy
• Excellent communication skills and professional demeanor
• Bilingual in Spanish is a plus
• Benefits to Support Your Wellbeing & Lifestyle
• Full-time team members at Metro Vein Centers are eligible for:
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities

Benefits

Additional Information

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people's quality of life by relieving the painful, yet highly treatable symptoms of vein disease-such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states , and still growing, we're building the future of vein care-delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry. As a Patient Service Representative (PSR) , you are the first and last impression for our patients-and a vital part of our clinic's success. This is a high-volume, medical front desk role supporting check-in, check-out, insurance verification, EMR scheduling, and financial collections. We're looking for someone with a warm, professional presence who thrives in a fast-paced clinical environment and understands the nuances of medical office workflows . Prior experience in healthcare or medical scheduling is strongly preferred . Language Skills We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English , as this skill helps us better serve our diverse patient population.

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