Operations and Improvement Consultant - Process Optimisation in Financial Services

About the role

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. This role is based at our London Victoria office Apply asap Are you keen to work to build improvement capability and operations excellence? If so, this Operations and Improvement consultancy role could be for you! We are actively looking to recruit people at the Consultant and Senior Consultant level. In the UK we work across all industries and sectors. This role will primarily be focussed on our Financial Services Sector, specifically our Banking and Wealth and Asset Management Portfolio of clients. Our primary areas of focus are: Operational effectiveness and efficiency through Lean and Six Sigma techniques Process optimisation Service design Change and implementation management Training development and delivery We are seeking a talented individual with Financial Services cost optimisation and operational improvement experience. We are looking for candidates with skills and experience in the following areas: Core experience of delivering operational improvement across front, middle and back office service areas Proven experience of leading assignment workstreams, assignments and teams Core experience of working and delivering similar projects ideally within the Financial Services sector A track record of realising business benefits and outcomes Experience deploying advanced techniques such as digital technologies, cost improvement, and change management The ability to demonstrate leadership skills in large and diverse project teams Confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions An aptitude for delivering creative as well as innovative solutions The ideal candidate will also have: An interest in developing new business (this activity can take several different forms depending on relative experience and rank) It is expected that applicants will be able to work independently, developing excellent relationships with stakeholders internally and externally, and delivering the highest customer service and business standards Excellent interpersonal and team working skills; a natural integrator, comfortable navigating across system finance, service design, governance, capacity and workforce modelling and operational excellence A drive for personal and professional progression Prior consulting experience with a large consultancy firm or internal consultancy function would be highly desirable Lean Green or Black Belt certified desirable Facilitating workshops, providing compelling, evidence-based insights and helping to manage complex and senior stakeholders. We pride ourselves on partnering with clients, providing a service that delivers real and long-lasting value. Our Operations and Improvement consultants are expected to be hands-on, working together with our clients to bring energy, direction and expertise in helping to solve the most difficult operational and supply chain challenges. In addition to the formal benefits set out below, we are passionate about the personal and career development of our consultants. Our team is committed to providing the opportunities, support, training and coaching required at all levels to ensure our consultants can all achieve their potential. We know the skill-gap and 'somewhat need to tick every box' can get in the way of meeting brilliant candidates, so please don't hesitate to apply - we'd love to hear from you. Apply today by completing our online application Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government's guidance on security vetting before applying. #LI-KP1 Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. Fin

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