Guest Services Shift Manager
External
Center Parcs · Ba127pu£32K/yrFull-timeOn-site1mo ago30+ days old, may be filled
ComplianceNegotiation
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Oversee Guest Services operations and arrivals to ensure smooth daily processes
- Resolve guest issues promptly while leading, coaching and supporting the team
- Maintain compliance with company policies and deliver consistent high-quality service
Benefits
Free day passes and access to leisure facilities (including the spa)Discounts on breaks and in our shops and restaurantsBonus scheme and recognition rewardsA supportive, friendly teamCareer development and in-role trainingYour working hoursFull-time contract, with shifts falling between 8:30am and 10:30pmYou will be contracted to work a guaranteed minimum of 150 hours over a 4-week period. You may be asked to work additional hours in line with operational requirementsThis role includes early mornings, evenings, weekends and bank holidaysAbout youSkilled in resolving escalated guest complaints with professionalismExceptional customer service, communication and negotiation abilitiesProficient in computer literacy and highly organisedApproachable and effective at building relationships across all levelsOur valuesEach colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values : We care, we're brave, we're determined and we're naturally us.Sound like your kind of job?Apply online today - interviews will be held on 2nd June 2026Working hereCheck your route before applying - Longleat Forest (BA12 7PU), isn't easily reached by public transport: Plan Your JourneyClosing date: 22nd May 2026Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.Follow us - Facebook | LinkedInAt Center Parcs, everyone's welcome.We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Additional Information
Guest Services Shift Manager Longleat Forest | Circa £31,700 per annum Be the difference between a good break and a great break As Guest Services Shift Manager, you'll lead daily operations for the Guest Services team, ensuring exceptional care for around 4,500 guests per break. You'll coordinate arrivals, manage smooth processes and resolve guest issues promptly and professionally.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Center Parcs? Share your experience