Head of Operations

Requirements

• Diploma or Degree in any discipline.
• Minimum 5 years of relevant experience in operations management, security, facility management, or government institution, including supervisory responsibilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access); working knowledge of data analysis and basic reporting.
• Strong team management, conflict resolution, and disciplinary management capabilities.
• High ethical standards, integrity, and commitment to organization mission and values.
• Able to interpret trends and data to develop appropriate operational responses.
• Willingness to respond to emergencies after hours and be on call when needed.

Benefits

Additional Information

Location: Pasir Panjang, Singapore Job Type: Rotational Shift Be a Vital Part of Our Support Team at Jamiyah Singapore. Join Our Mission to serve the community, grounded in ethnic values and compassion. Why Join Jamiyah Singapore? Purpose with Impact: Be part of a team that directly supports the community. Inclusive and Supportive Culture: Work in a multicultural environment where respect, teamwork, and support are core values. Duties & Responsibilities Lead and supervise the Operations Team (Welfare/Operations Officers) to ensure smooth and effective halfway house operations. Develop and review strategic and operational plans to enhance centre performance and resident care. Ensure daily routines, resident movements, and overall safety measures are implemented and adhered to consistently. Monitor resident muster and movement trends; investigate and respond to irregularities or security breaches. Conduct or oversee preliminary investigations into incidents; recommend disciplinary actions where necessary. Uphold workplace safety and health (WSH) standards in accordance with internal protocols and regulatory frameworks. Ensure facilities, logistics, equipment, and resources are adequately maintained for optimal functioning. Coordinate with Case Workers and programme teams to ensure alignment between rehabilitation goals and operational execution. Provide leadership, mentoring, and performance management to operations staff. Submit regular reports to the Head, JHH on centre incidents, staffing, logistics, and compliance matters Serve as the liaison with emergency services and external vendors related to safety and security. Network and collaborate with external agencies to share best practices and strengthen service delivery. Represent the Home in meetings, conferences, and networking events with government bodies, welfare organisations, and partners. Support and participate in Jamiyah Halfway House and Jamiyah Singapore's events and functions. Undertake additional responsibilities assigned by management, including duties beyond normal working hours when necessary.

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