Staff Product Engineer

About the role

We're growing our Dublin engineering hub and hiring a Staff Engineer to be our technical lead in EMEA. You'll own key product areas, set architecture and quality bars, and grow a small local team. You'll sit close to customers; jumping on calls, validating metrics, and shaping what we build based on real conversations.

Responsibilities

• Lead technical direction in Dublin: set architecture, reliability, and performance standards; make trade-offs explicit; keep the bar high.
• Build & mentor a small team: hire great engineers, level them up, and create a high-trust, high-feedback culture.
• Work directly with EMEA customers: translate messy, high-leverage problems into shippable work; measure outcomes.
• Own critical systems end-to-end:
• Data & retrieval pipelines that process thousands of conversations/day (Zendesk, Intercom, Salesforce).
• LLM evaluation/generation flows (prompting, retrieval, safety/guardrails, evals, observability).
• Real-time scoring, analytics, and coaching loops that drive measurable CX improvements.
• Fast, resilient UIs (Next.js/React) that make complex AI interactions feel simple.
• Partner across SF & Dublin: tight loops with product/design/GTM; share context and push decisions over the line.
• What success looks like
• 3 months : You've shipped one meaningful product to customers, enabled GTM, recorded and ran demos for our VIP customers, troubleshooted key customer issues, shared early observations of strategic investments to be made.
• 6 months : You're leading a small pod in Dublin, mentoring 1-2 engineers, helping grow revenue in key customer accounts, sharing structured input into roadmaps from being close to customers and have gone on site with at least one customer.
• 12 months : The Dublin team is a force multiplier: faster iteration, happier customers, cleaner architecture, wins we can publish and you know our EMEA customer base inside out.
• Our Team & Culture
• We hope you
• Have at least 4 years of engineering experience, ideally at a startup (Series A to C), where you've helped ship complex, customer-facing products.
• Bring strong technical leadership, including experience mentoring other engineers, leading technical decisions, or architecting significant product areas.
• Have deep expertise in modern web technologies, product architecture, or AI integrations-bonus points if you've worked on notable or challenging projects we can explore together.
• The good, the bad, and the honest truth
• If that sounds exciting, don't second-guess yourself. Get in touch. Send us something you've built that you're proud of (GitHub, personal site, anything goes) and a short note about who you are and why this feels right to you. We value

Benefits

Additional Information

About Solidroad Building something great is addictive. It's like discovering your favorite TV show mid-season, except you're helping write the next episode. It's like unboxing a new gadget, except you're the one designing it. You shape how it feels, how it works, and how people react when they use it. At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? Warmth, empathy, intuition. We're using AI, generative tech, and real-time simulations to make this happen. It's ambitious, difficult, and genuinely new.

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