IT Operations (IT Ops)

Responsibilities

• Technical Solution & Production Readiness
• Contribute to the definition of technical solutions with a production-first mindset
• Promote the use of existing platforms and services, ensuring resilience, monitoring, and security by design
• Anticipate potential risks related to architecture, compliance, scalability, and delivery timelines
• Advise on appropriate technology choices aligned with business and application needs
• Integration of Production & Infrastructure Requirements
• Ensure infrastructure and operational needs are reflected in the Product Backlog
• Define and implement technical user stories (e.g., automation, industrialization, obsolescence management)
• Support development teams to accelerate and secure deliveries
• Coordinate with relevant stakeholders to implement required solutions
• Environment Management (Production & Non-Production)
• Ensure availability and reliability of environments
• Facilitate deployment of solutions
• Validate environment usability (performance, backup/restore, data access, etc.)
• Perform or validate security reviews
• Ensure traceability of system access and compliance with standards
• Identify operational risks (network, security, flows) and propose mitigation plans
• Deployment & Monitoring
• Enable efficient deployment processes and provide production expertise
• Implement monitoring and observability solutions in collaboration with support teams
• Ensure proper service supervision and alerting mechanisms
• Operational Excellence & Maintenance
• Contribute to defining service levels (SLAs) and performance indicators
• Ensure up-to-date operational and installation documentation
• Guarantee availability and testing of disaster recovery and backup plans
• Support incident resolution and production releases
• Continuous Improvement
• Drive automation, performance optimization, and reliability improvements
• Identify and promote best practices across teams and organization
• Collaborate with Application Production Support to enhance overall service quality
• Knowledge Sharing & Team Enablement
• Promote awareness of production best practices within Agile teams
• Train and support team members on DevOps tools and processes
• Foster autonomy and adoption of provided tools and frameworks
• Tools & Methodologies
• DevOps & Agile methodologies
• Monitoring & Observability: ElasticSearch, Grafana, Prometheus, Dynatrace
• DevOps Toolchain: GitLab, Jenkins, Artifactory, SonarQube, Mattermost, Ansible
• Containerization: Docker, Kubernetes

Requirements

• Essential
• Minimum 2 years of experience in IT Operations or similar roles
• Strong knowledge of IT infrastructure and production operations
• Understanding of IT risk and cybersecurity
• Coordination and stakeholder management skills
• Analytical and problem-solving mindset
• Ability to summarize and communicate clearly
• Proactive, rigorous, and committed attitude
• Desirable
• 3+ years of experience
• Strong customer focus and quality orientation
• Ability to manage stress and conflict effectively
• Good communication, listening, and questioning skills
• Strong planning and prioritization abilities
• Adaptability in fast-changing environments
• Languages
• English (mandatory)
• French (optional)
• Availability to travel internationally when required

Benefits

Additional Information

The IT Operations (IT Ops) role operates within an Agile and DevOps environment, acting as a key stakeholder in ensuring production excellence throughout the entire project lifecycle. This role is responsible for: Guaranteeing production readiness from design to deployment and beyond Ensing the stability, performance, and reliability of both Production and non-Production environments Integrating production, infrastructure, and security requirements into technical solutions As a core member of project teams, the IT Ops collaborates in decision-making processes (e.g., complexity assessment, risk analysis) and promotes best practices in application production in partnership with Application Production Support teams.

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Company Intel

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