Fraud Prevention Analyst, Overnight Shift

Responsibilities

• Perform analysis of transaction data from the PRM Fraud Detection System
• Responsible for identifying new 'skim' locations through Central 1 CPP Analytics Application with fraud data reported by credit unions and/or the PRM Fraud Detection System
• Send out PRM Fraud Alerts (FA)'s to credit unions and follow-up with the response to update PRM
• Provide assistance to the FAS group as to when to send PRM Fraud Alerts (FA)'s to credit unions
• Monitor fraud transaction trends and recommend modifications to the rules in PRM that would result in reduced loss prevention
• Issue Common Point of Purchase Alerts to credit unions throughout the country to advise of suspected or confirmed skimming incidents as reported by the Interac Association.
• Issue Interac e-Transfer alerts and communicate to credit unions, Interac
• Issue Interac Online Payment alerts and communicate to credit unions and Interac
• Provide assistance to the credit union staff to ensure the most expedient methods of reporting suspected or confirmed skimming activities is followed
• Expert knowledge of PRM, the CPP system and Interac regulations
• Maintain database of authorized users and user passwords for the CPP system
• Maintain database of skimming information and update records as required. Review data to analyze fraudulent activity and to determine if Member Cards have been used at a suspected skimming location
• Respond to credit unions' requests for assistance in resolving outstanding 'orphan' cards where a credit union has reported fraudulent activity and no common point of purchase has been determined
• Provide information to the law enforcement department and financial institutions regarding suspected and confirmed skimming locations
• Maintain reports of fraud alert volumes and locations to analyze trends and determine future requirements
• Research, revise and maintain educational materials for credit unions regarding the FAS system
• Provide technical support to the FAS group (on-call 24 hours/7 days a week)
• Act as the technical backup when the FAS, Manager Operations is not available
• What you'll have:
• 2+ years post-secondary education in a related field
• 2+ years' experience in accounting, finance, auditing, criminology, loss prevention, law, or fraud investigation, with some exposure to fraud prevention
• Experience with processor operations, card association rules and technology associated with payment systems is an asset
• Proficiency in computer skills and automated office systems is essential.
• Strong analytical and problem-solving skills are required
• Exceptional command of the English language and proven customer service skills are required.
• Able to work independently as well as part of a team
• High level of confidentiality is essential in this role
• Strong attention to detail and high degree of accuracy
• Able to multi-task and handle

Benefits

Additional Information

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com .

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