Associate Product Specialist

Responsibilities

• Product Feature Support
• Manage the group's daily inflow of Data Solutions product requests and guide them to a meaningful and timely resolution
• Communicate clear and detailed responses to requests while tying in references to supporting documentation
• Contribution to Product Design and Maintenance
• Assist product owners in spec'ing and designing data feed products that capture market share in the financial data investments space
• Contribute to departmental product development projects
• Critical Product Analysis
• Identify recurring issues/requests and make recommendations for feature enhancements
• Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
• Identify areas for improvement of Product Support
• Product Documentation and Education
• Create and maintain support and troubleshooting documentation
• Integrate Data Solutions skillsets into official training curricula
• Regularly share Data Solutions product best practices with stakeholders

Requirements

• Bachelor's or Master's degree in Engineering, Information Systems and/or Finance
• Professional experience and competency in three or more of the following:
• Experience working in Unix / Linux environments
• Knowledge of Shell scripting / procedural programming
• Experience with one or more of C++ / Perl / Python / Ruby / Java
• Professional experience and competency in FTP / SFTP / HTTP transfers
• Basic understanding of Cloud technologies
• Firm understanding of Software Development cycles
• log design, reading and troubleshooting
• Technical QA methodology
• Streaming data services
• Programmatic APIs
• SQL and other RDBMS platforms
• NoSQL platforms
• MATLAB / R / SAS
• Markup languages: XML, JSON, etc.
• Specification writing / technical documentation
• Functional understanding of Enterprise Data Delivery solutions
• Proficient in Microsoft Office applications (Excel, Word & PowerPoint)
• Excellent communication, presentation, and interpersonal skills
• Highly Desired Attributes:
• Knowledge of financial databases used in financial markets
• Technical specification writing or maintenance experience of tools, enhancements, products
• Ability to learn automation frameworks and conceptualization
• Ability to work independently and collaboratively with team members in other offices
• Knowledge or experience with analytical software from FactSet, CapIQ, Thomson Reuters or Bloomberg
• Ability to learn to work with project management software and in Agile Environment

Benefits

Additional Information

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. Your Team's Impact Data Solutions is the industry-leading Off Platform content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client's workflows. By enabling our clients to utilize their preferred choice of industry-standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Exchange Data Feed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives. The Data Solutions Product Management team is looking for a Senior Product Analyst to contribute to Fast product management and support. In this role, you will be expected to understand products and delivery technologies comprehensively, be a key contributor to defining and expanding the product packages available, and enhance and add features that provide connectivity, scalability, and enhanced usability. You will work closely with a broadly distributed Content, Product, Strategy, Sales & Support and Engineering group.

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