Concierge RSR

Responsibilities

• Provide Signature Service customer service to homeowners
• Create and maintain homeowners' job files
• Build a concrete relationship with the homeowner
• Work with RSR's to move the homeowner's job through the process
• Work with Sales Reps to resolve any paperwork issues, change orders, on-hold jobs, or Job's in Progress
• Resolve any post install situations.
• Schedule homeowners' technical measure, installation date, and reminder calls
• Work with Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress
• Send out the post installation survey and resolve any post installation situations

Requirements

• 2+ years customer service experience
• Solid and accurate data entry skills
• Strong communication and time management skills
• Competency in Microsoft Office software
• High attention to detail and organization abilities
• Excellent interpersonal skills and the ability to manage simultaneous task
• PAY RANGE:
• $27.45 - $39.75
• CULTURE AND BENEFITS:
• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities
• *For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.
• We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

Benefits

Additional Information

ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. JOB DESCRIPTION: Our greater Boston team is looking for a Concierge to join their team! The Concierge role will provide Signature Service by being a single point of contact for the homeowner. They will partner with the sales and install to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customers' experience in upgrading their homes. Please note: this individual will work a flexible schedule, but mainly 9:30am-6pm, Monday through Friday.

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