Enterprise Customer Account Manager

Responsibilities

• Account Ownership
• Primary point of contact for assigned enterprise accounts.
• Build multi-level relationships across DevOps, FinOps, Engineering, Finance, and Exec stakeholders.
• Maintain clear account plans with renewal and expansion strategy.
• Commercial Management
• Own all renewals, negotiations, and forecasting.
• Identify and close expansion (new BUs, increased usage, new modules).
• Navigate pricing, legal, and procurement workflows.
• Activation & Value
• Partner with SE to ensure strong onboarding and time-to-value.
• Proactively manage risk and protect revenue.
• Translate technical value into ROI and business outcomes.

Requirements

• 5+ years in enterprise account management, CS, or strategic sales.
• Managed complex enterprise accounts ($250k+ ARR preferred).
• Owned renewals and expansion with revenue or NRR quota.
• Experience with complex procurement cycles.
• What you have:
• Strong understanding of DevOps and/or FinOps.
• Familiar with AWS/GCP/Azure environments.
• Able to engage credibly with engineering and finance leaders.
• Strong executive communication.
• Enterprise negotiation skills.
• Structured account planning and forecasting.
• High ownership and accountability.
• Benefits & Perks:
• Base Salary Range: $133,000 - $168,000.
• Competitive OTE range $190,000 - $240,000 with uncapped commission plus equity.
• Health, dental, vision (yes, all three!), equity in something early-stage and exciting, generous PTO, 401K, meal & commuter benefits, a team that will actually challenge you and much more.
• Equal Opportunity Statement
• PointFive is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds, experiences, and perspectives to apply.

Benefits

Additional Information

About PointFive PointFive is the AI Efficiency OS. From the cloud to the coding agent, we're the only platform that manages AI spend everywhere it happens. Engineering and FinOps teams use PointFive to make their organizations more efficient and their cloud and AI more effective. We don't just show what you spend. We show what you're wasting, and we fix it autonomously. NuBank saw ROI in 10 days. Customers average 1,200%+ ROI and a 4.9 rating on G2. Founded by the team behind IntSights (acquired by Rapid7), PointFive recently closed a $60M Series B led by Accel, with participation from Entrée Capital and Salesforce Ventures. Role Overview The Enterprise CAM is the primary commercial owner of PointFive's enterprise accounts. They own the full post-sale lifecycle: onboarding coordination, activation, renewals, expansion, and overall Net Revenue Retention (NRR). This role carries a quarterly-adjusted NRR quota and operates in complex enterprise environments with multi-threaded stakeholders, procurement processes, and technically informed buying teams. This role reports directly into our Chief Revenue Officer.

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