Senior Solution Advisor

About the role

As a Senior Solution Advisor at WalkMe, you will act as the conduit between Sales and Delivery to translate customers' business vision and strategy into solutions and guide the technology evaluation part of the sales process. You will work with our most strategic clients, develop strong technical relationships with stakeholders, and express the value of WalkMe's products and solutions in meeting their needs. You will drive technical relationships throughout the evaluation and support sales opportunities. This role reports to the Director of Solution Advisory.

Responsibilities

• Support the Account Executive during customer evaluations: answer technical questions, troubleshoot development/configuration issues, and manage escalations to Support and Engineering.
• Plan and execute discovery strategies; ask leading questions to uncover business problems tied to revenue, cost, and risk.
• Create and deliver innovative solution demonstrations (on-site and remote); collaborate on and present custom demos to support the sales cycle.
• Scope, install, configure, and troubleshoot solutions; define success criteria and manage technical Proofs of Concept (POCs) on-site and off-site.
• Whiteboard business concepts and technical architectures; communicate WalkMe's value in both business and technical terms.
• Deliver executive-level value pitches and lead deep-dive technical discussions with IT and development teams.
• Provide clear technical specifications, requirements, and solution documentation to support proposed approaches.
• Collaborate closely with customers and internal teams to understand technology needs and architect solutions; act as a valued resource early and often in the decision process.
• Aggregate feedback from customer meetings and relay insights to Product Management and Engineering to influence roadmap and enhancements.
• Speak at field events to technical and non-technical audiences; contribute blogs and demo-inspired webinars to promote product knowledge.
• Work in a team, share knowledge and best practices, and operate independently when required.
• Travel may be required.

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