Onboarding Specialist EMEA

Responsibilities

• Act as the primary liaison for international clients, guiding them through the intricacies of global onboarding. Offer ongoing support and advisory services by phone and email to ensure a smooth and compliant onboarding experience.
• Ensure all required legal and regulatory documents are completed accurately and filed appropriately. Maintain thorough and up-to-date records of client and employee information, ensuring data integrity on our internal platform.
• Provide clear and concise communication to clients and employees regarding the onboarding process, requirements, and timelines. Conduct training sessions or provide materials to educate clients and employees about Horizons' platform, policies, and procedures.
• Develop and maintain strong relationships with clients, serving as a point of contact for any onboarding-related inquiries or concerns. Collaborate with internal teams, such as client success, sales, payroll, finance, and legal, to address client needs effectively.
• Continuously assess and improve the onboarding process to streamline workflows, enhance efficiency, and deliver an exceptional client and employee experience. Provide feedback and suggestions to optimize internal systems and tools, especially in relation to the Horizons platform.
• Monitor and ensure ongoing compliance with employment laws, regulations, and EOR company policies. With the help of our in-house Legal team, stay updated on changes in employment legislation and communicate relevant updates to clients and internal stakeholders.
• Address and resolve any onboarding-related issues or escalations promptly and professionally, employing problem-solving skills and collaborating with relevant teams to find appropriate solutions. Understand when to include your manager in potential high-risk situations.
• Understand how to manage client's and employees' expectations when it comes to streamlining employment contracts. Find ways to encourage as few changes to the employment contract templates as possible.
• Join and actively participate in team meetings with colleagues and management. Where required, take time to prepare accordingly before each meeting.
• Utilize our internal tools, including CRM systems, to facilitate effective communication with clients and employees. Use open, internal channels of communication with colleagues to ensure transparency and encourage a culture of knowledge sharing.
• Key Qualifications:
• Experience in the administration of employee onboarding would be of great benefit. Candidates with global experience (setup, administration, maintenance) preferred.
• Professional proficiency in English is required. Native Polish is a plus.
• Bachelor's degree in Human Resources, Business Administ

Benefits

Additional Information

About Remote People At Remote People, we're building the infrastructure to power borderless teams . By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button. If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world , apply now! We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family. Position Overview: The Onboarding Specialist is responsible for managing the entire employee journey, from onboarding to offboarding. This includes overseeing the onboarding process, handling offboarding tasks, and drafting Employment Contract (EC) amendments. Ensuring compliance with policies and regulations, they collaborate with internal and external stakeholders to streamline processes and enhance the overall employee experience.

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