Head of Department- Digital Services Learning and Business

About the role

This role is within the Enforcement and Market Oversight Division and part of the Enforcement Intelligence Specialist Services (EISS) Directorate. The successful candidate will lead four teams delivering a range of specialist services and business activities in support of the EMO mission to fight financial crime and protect consumers. They will be responsible for high-impact significant projects in addition to delivering operational support to investigations. They will seek to identify more efficient and innovative ways of working, managing information and enhancing central functions in collaboration with a range of internal and external stakeholders . The broader remit will require the postholder to understand a diverse range of business activity, including investigator training, risk management, business-planning, crisis management and financial issues across the division . A strong knowledge of technical delivery within digital forensics and eDiscovery is core to the role . The role also oversees the delivery of all ICT services for the Specialist Intelligence Department (also within EISS ), and involves extensive collaboration with internal ICT teams as well as a range of external software suppliers to ensure the delivery of FCA operational requirements . The role will require previous experience of having delivered broader digital services that support investigations and an in-depth knowledge of ISO17025, the expectations of the Forensic Science Regulators Act and Code of Practice as well as experience of UKAS accreditation in addition, the applicant will need to demonstrate a good understanding of investigative procedures, CPIA and disclosure. Associated professional accreditation would be an advantage. The role will support the Director in developing the strategic direction of EISS, delivery of business as usual, including project delivery and embedding other transformation priorities. Other key business accountabilities include oversight of the generation of management information, oversight of the management of property, risk, Freedom of Information Act requests and delivery of investigator training knowledge and learning systems. Critically, it will include maintaining and continuously developing strong strategic and operational partnerships, internally and externally, to enhance effective business delivery across the enforcement division and wider FCA. The postholder will lead and maintain relationships with external partners across law enforcement, other regulators, and the public sector, representing the FCA and promoting our priorities . The post holder should possess a strong balance of leadership skills in delivery, governance and innovation. What will the candidate get from the role? Joining the Senior Leadership Team at the FCA during an exciting and challenging time of great change in financial services and its regulation Leading a department of talented and committed people through significant projects whilst also delivering on business-as-usual objectives Exposure to strategic issues and key

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Additional Information

The FCA has retained Gatenby Sanderson to look after this role on our behalf. The following link will take you to the Gatenby Sanderson website where you will be able to apply https://www.gatenbysanderson.com/job/GSe132929 About the FCA At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and customers, building trust in financial markets and protecting vulnerable consumers. We're currently on an exciting journey as we drive forward significant organisational, people, process, and technology transformation to become a more forward-thinking, proactive regulator. We will use data more effectively to drive better regulatory decisions and build greater cohesion across our broad financial services remit. Significant improvements in digital enablement, business intelligence, market data and information management maturity are all being pursued to maintain our position as a world leader in financial services regulation. In March 2025, the FCA launched a new 5-year strategy to deepen trust, rebalance risk, support growth and improve lives. The FCA will focus on four priorities: Be a smarter regulator ; predictable, purposeful and proportionate. The FCA will improve its processes and embrace technology to become more efficient and effective. Support sustained economic growth , by enabling investment, innovation and ensuring the continued competitiveness of the UK's world-leading financial services. Help consumers navigate their financial lives by working with industry to boost trust, product innovation and ensuring the right information and support is available for people to take financial decisions. Fight financial crime , focusing on those who seek to use the fact they are regulated to do harm. It will go further to disrupt criminals and support firms to be an effective line of defence.

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