Member Services Coordinator

Responsibilities

• Serve as a backup point of contact for member inquiries, providing clear and accurate information regarding membership benefits, status, and processes.
• Conduct outbound calls to members regarding renewals, account updates, and follow-ups to support retention and engagement.
• Track upcoming membership renewals and assist with renewal and payment processing when applicable.
• Maintain accurate member records through high-volume data entry, auditing records for completeness, and updating information in CRM or membership databases.
• Document member communications and conduct research to verify and update member information.
• Generate renewal and activity reports, provide administrative support to the CMA department, and escalate complex issues to appropriate team members.

Requirements

• 2+ years of administrative, customer service , or office experience.
• Strong verbal and written communication skills.
• Associate's or Bachelor's degree.
• Experience working with CRM or membership databases.
• Experience in a non-profit, association, or member-based organization.
• Pay & Benefits
• Want to Know More About ADF?

Benefits

Additional Information

Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose-to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our Statement of Faith to ensure we're a fit for you. Location: Scottsdale, AZ Team Overview The Member Services Administrative Coordinator is a customer service-driven role responsible for providing administrative support and proactive outreach regarding membership renewals and account updates. This position plays a key role in ensuring positive member experience by providing timely follow-up, maintaining organized recordkeeping, and responding promptly.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at alliancedefendingfreedom? Share your experience