EUS IAM Service Delivery Operations

Responsibilities

• IAM Service Delivery Operations
• Operate and manage day-to-day IAM service delivery (tickets, requests, access reviews).
• Ensure timely execution of services by tracking SLAs, deadlines, and operational queues.
• Act as the central coordination point across IAM, IT, Security, and business teams.
• Proactively identify and escalate service risks, delays, or capacity issues.
• Service Performance & Control
• Monitor service performance against SLAs/ISLAs and drive resolution of breaches.
• Ensure consistent, high-quality service delivery with proper tracking and reporting (dashboards, metrics).
• Enforce operational controls, audit evidence, and documentation standards.
• Take ownership of service execution and ensure end-to-end delivery.
• Access Review & Governance Operations
• Plan, track, and drive completion of access review campaigns.
• Engage stakeholders (Application Owners, managers, IT) to ensure timely closure.
• Ensure audit readiness
• Required Experience
• 3+ years in IAM/IT, with strong understanding of access governance and risk.
• Experience with IAM/PAM tools (e.g. SailPoint, Okta, CyberArk, Entra ID, AD).
• Familiar with ITIL, ticketing tools (e.g. Jira), SLAs, and reporting.
• Hands-on experience with provisioning, recertification, and audit controls.
• Key Skills & Profile
• Strong IAM expertise, analytical mindset, and problem-solving skills.
• Excellent stakeholder management and follow-up.
• Proactive, detail-oriented, and delivery-focused.
• Comfortable working in regulated environments and challenging when needed.
• Clear communicator with technical and business stakeholders.
• Euronext Values
• Unity
• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion
• Integrity
• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don't hide our mistakes, and we learn from them
• Agility
• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks
• Energy
• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition
• Accountability
• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance
• Additional Information
• This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

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