Supervisor, Anti Money Laundering Compliance (Consumer Monitoring and Investigation)

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Role Responsibilities . This position is responsible for the management and on-going development of procedures to analyze possible suspicious activity by customers and agents of Western Union and its affiliates to minimize exposure of the company to potential risk. The incumbent has responsibility for anti-money laundering requirements for assigned functions and decision responsibility may be shared with successive management levels. May play a key role as the liaison between the AML Compliance department and various law enforcement personnel, fielding and fulfilling inquiries relating to money transfer and money order subpoenas and related issues. Responsible for analyzing trends and developing recommendations for business policies. Supervises several staff positions, forecasts staffing needs, and allocates resources to ensure timely work completion. This position is responsible for developing and motivating staff to achieve departmental objectives. Has general working knowledge of management practices, professional and/or administrative, problem-solving, decision-making, and analytical skills. Executes policies that may affect the organizational unit and may coordinate activities with others outside the department as appropriate. Manage a team of up to 15 people and to minimize the risks associated with money laundering and other illicit activities through development and implementation of AML related documents and procedures. Oversee the team, their daily operations, and to get them motivated and meet set objectives. Analyze trends, participate in ongoing AML projects, focus on risks and together with compliance stakeholders contribute to recommendations for process improvements. Maintain current desk procedures. Manage day to day workload to ensure SLAs are achieved. Identify process improvements and make recommendations to improve procedures and / or system changes. Process high risk approvals, ensuring that proper protocols have been followed. Role Requirements Higher education or equivalent experience in AML Compliance, investigations or risk-based role within financial services. Working knowledge of MS Office, especially strong MS Excel skills and Power BI (preferred). Understanding of appropriate Money Services Business regulatory requirements, the Bank Secrecy Act and their effect on our business. Ability to mentor and lead the team. Good communication, time management and teamwork and collaboration skills. Proven ability to make independent professional decision-making related to possible risks posed to Western Union. Fluency in English languages. You must be detail-oriented, able to multitask, and work well under pressure. Analytical and problem-solving skills. Work Shift Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

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