EUV Service Engineer

About the role

【Main Task】 - Shift works required. - Work and perform in compliance with company's regulation and request. - Perform Technical Field Service activities －Installation and commissioning of equipment －Troubleshooting, repair, and maintenance －Escalation support －User Training / Customer Training －Providing sales support －All necessary reporting as per company policy - Demonstrate customer service skills and knowledge with a high level of passion and dedication. - Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring - Machines utilizing mechanical and electronic aptitude. - Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range - Provides documents activities performed utilizing the required format, such as service report, technical report, etc. - Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction. - Respond to satisfaction surveys, working to resolve customer care issues. - Provide timely response to all requests from both internal and external customers. - Perform necessary administrative paperwork in complete and accurate manner. - Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. - Feedback in time on product quality issues on site, as well as marketing information to the company. - Ensure direct reports maintain company-issued test equipment and support tools. - Perform other related duties and responsibilities as assigned 【Education】 - A university degree in optics/mechatronics with professional experience or are a technician/master craftsman with several years of experience in optics or mechatronics - A sound knowledge of the analysis of the dynamic behavior of mechanical systems and have at least a basic knowledge of Matlab - TOEIC Listening & Reading score >750 【Experience】 - 3-5 years of experience in the field of optics or precision mechanics - Highly customer-oriented - EUV experience is a plus - MATLAB programming and troubleshooting skills is a plus - Knowledge of different simulation techniques with help of common software to simulate dynamic systems 【Other skills】 - Microsoft operating system knowledge is required - Be able to function independently, be self-motivated and yet be part of a team. - Good command of written and spoken English - Willingness to travel domestic and internationally. - Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc. Your ZEISS Recruiting Team

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Company Intel

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