Professional Services Technical Consultant

Responsibilities

• Lead and support PEP+ installations, upgrades, migrations, and conversions for client environments.
• Configure and customize PEP+ modules to support ACH origination, receipt, and related transaction processing requirements.
• Analyze, develop, and support technical solutions using COBOL, Job Control Language (JCL), DB2, Virtual Storage Access Method (VSAM), and z/OS utilities.
• Plan and execute testing, cutover, and production go-live activities to support successful implementations and platform changes.
• Troubleshoot batch processing, job scheduling, application abends, settlement balancing issues, and production support incidents.
• Gather and document business and functional requirements, and translate them into end-to-end ACH workflows aligned with client operating models.
• Produce technical documentation, implementation guides, and runbooks to support delivery, support, and operational readiness.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have:
• 6+ years of experience in payment technology, financial technology, or transaction processing environments supporting enterprise payment platforms.
• 6+ years of experience supporting ACH processing, including file validation, exception handling, returns, notifications of change, reversals, prenotes, and settlement balancing.
• 6+ years of experience working with mainframe technologies, including COBOL, Job Control Language (JCL), DB2, Virtual Storage Access Method (VSAM), z/OS, or equivalent technologies.
• 6+ years of experience implementing, configuring, or supporting PEP+ in client or enterprise environments.
• Experience applying NACHA operating rules, SEC code requirements, and ACH processing standards in production or implementation settings.
• Ability to troubleshoot batch workflows, job scheduling issues, processing failures, and performance concerns using structured root cause analysis.
• Bachelor's degree in Information Technology, Computer Science, Finance, or a related field, or equivalent combination of education, related experience and/or military experience.
• Experience that would be great to have:
• Experience with PEP+ Exchange, PEP+ Direct APIs, or PaymentView Navigator.
• Experience supporting large financial institutions or high-volume ACH processing operations.
• Experience with encryption, digital certificates, and secure file transmission processes.
• Experience working with upstream and downstream integrations across core banking, fraud, sanctions screening, or reporting platforms.
• How you'll work:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Travel: This role requires occasional travel (up to 10%).
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Professional Services Technical Consultant About your role: As a Professional Services Technical Consultant, you will implement, configure, and support ACH payment processing solutions using PEP+ in enterprise mainframe environments. You will work closely with client stakeholders, internal delivery teams, and product partners to deliver secure, compliant, and reliable payment capabilities. Your work will help financial institutions process Automated Clearing House transactions accurately, efficiently, and in alignment with NACHA operating rules.

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