Counsellor, Vision Services

About the role

Do you want to make a difference in the lives of Canadians living with vision loss? Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our certified specialists provide client-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care on a referral basis in homes, workplaces, and communities across the country. We value our employees as our greatest asset - and we're committed to supporting their well-being, professional growth, and work-life balance. Learn more about VLRC at visionlossrehab.ca or call 1-844-887-8572. Position Title: Counsellor, Vision Services Location: Winnipeg, MB Term: Full-time, Contract - term to March 31, 2027 (Existing vacancy) Reports To: Manager, Healthcare Operations Salary: $29.04/hour Posting Date: May 20, 2026 Closing Date: June 30, 2026 I. Scope and Summary of Primary Responsibilities This position is focused on the provision of counselling intervention to clients accessing Vision Loss Rehabilitation Services. The role requires the ability to demonstrate professional ethics and practices expected of a counsellor, while offering a service that is responsive, confidential, client centred, and focused on adjusting to vision loss. The role is positioned to enable clients to work towards and receive service provision offered by Vision Loss Rehabilitation Canada. Where necessary, external referrals to other agencies are actioned. II. Essential Functions The position entails, but is not limited to the following general responsibilities: - Provides high quality, professional, and confidential adjustment to vision loss counselling services to individuals with vision loss. - Conducts an initial assessment or case history collection to establish counselling services that would be helpful to the client in their adjustment to vision loss. - Provides information, advice, and guidance to ensure that clients continue to be supported throughout their sight loss journey. - Evaluate the effectiveness of counselling programs and interventions, and clients' progress in their adjustment to vision loss. - Documents at the level of required professional standard of a provider of counselling and meets the organizational reporting requirements. - Encourages individual independence but acknowledges at times support is a necessary part of achieving this outcome and prepares clients for this transition. - Utilizes the most appropriate method of counselling to meet the clients' individual needs and assist with achieving their outcomes. - Responds appropriately and in a timely manner to crises situations, including assessing and addressing high-risk behaviors (I.e. self-harm or suicide). - Provides professional and appropriate referrals to other internal and external programs/teams that will benefit the client. - Communicates effectively and confidentially with colleagues and external organizations. - Records all required data in data system in a timely manner, consistent with VLRC standards. - Delivers services in keeping with VLRC's standards and provides effective and timely management of caseload. - Other duties as assigned. Relationships - Builds relationships and partnerships with external stakeholders, partners, including local groups/agencies. - Provides appropriate support and consultation to individuals, clients, and their families. - Contributes as part of multidisciplinary team. - Works collaboratively with other agencies to ensure relationships and client needs are communicated and understood within ethical boundaries. - Refers to other counselling agencies when individual requires services that are outside of the scope of the Vision Loss Rehabilitation counselling mandate. Problem Solving/Time Frame of Impact - Utilizes established business rules, service standards and practices, and ensures policy and procedures are followed in a timely fashion. - Ability to creatively and quickly problem solve and respond to unique individual needs. - Participates in service evaluation and program planning processes, as needed, to maintain and improve service outcomes. Decision Autonomy - Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasks. - Consults with supervisor on issues that are more complex or may require upper-level approval. - Exercises judgment and tact when working with individuals and knows when to elevate issues to the next level such as referring unusual client needs to appropriate person for service planning. - Committed to maintaining privacy and confidentiality. Leadership - Takes initiative to keep abreast of new and changing community resources and VLRC policies & procedures. - Participates

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