Deputy Manager - Aftersales, NMIPL

Responsibilities

• Body & Paint revenue growth
• Drive B&P workshop inflow growth across dealer network
• BP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
• Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
• Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
• PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
• Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
• Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.
• Lead Innovations : Digital estimation through Artificial Intelligence
• Enhancement of AI system for new innovative services
• Monitoring and improving of AI estimates through AI
• Dashboard for AI Penetration & Revenue
• Meeting with vendors to address the dealer concerns.
• New Model integration in system
• Review with weak dealers along with Field team
• Paint Company Management (including Paint Drop Shipment)
• Manage strategic relationships with paint companies and allied vendors
• Drive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network
• Conversions of dealers in paint Drop Shipment
• Execution of Paint Orders from Ware house.
• Ensure adherence to repair quality & paint process quality
• Improve repair quality and first-time-right ratio.
• Monitor Rework percentage, Quality audit scores
• Conduct technical audits and process gap analysis.
• Ensure proper usage of Repair tools & equipment
• Support implementation of advanced repair techniques.
• Enhance dealer manpower skill and capability through training and control
• Identify technical skill gaps across dealer manpower
• Prepare annual training roadmap
• Monitor training effectiveness
• Drive adoption of new repair technologies and innovation
• Collaboration with Insurance Companies
• Build strong coordination with insurance companies and surveyors
• Support dealers in accident business generation activities
• Target Finalization and monitoring. Dealer dispersion management.
• Coordinate with NRFSI to launch the new schemes & channel partners for better coverage.
• Arranging the steering committee with Insurance Partners for Quarterly Review
• Road Side Assistance
• Drive Roadside Assistance (RSA) business performance across the dealer network
• Monitor RSA penetration, vendor performance, customer experience, claim processes
• Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes
• Finalization RSA Retail prices and schemes
• RSA Payment execution monthly.
• Monthly meeting with vendor for customer concern addressal and improvement action plan.
• Dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns
• EDUCATIONAL QUALIFICATIONS
• Diploma / BE - Mechanical, Automobile or equivalent
• Sound experience on Body & Paint Operations and Insurance claim management
• Must have advanced level skill on Microsoft Office - Excel, word, PowerPoint,
• Min 8+ years of experience in OEM Aftersales operations in HO
• Should have good understanding on dealer aftersales processes.
• Should have sound knowledge of business & marketing
• Gurugram Haryāna India

Additional Information

JOB PURPOSE Improving body shop efficiency with Revenue Supplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc. Lead Innovations in Body shop to improve efficiency like AI etc. Ensure adherence to repair quality & paint process quality Enhance dealer manpower skill and capability through training and control

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