Service Field Operations Engineer (Junior) (Data Monitoring & System Integration)

Responsibilities

• Install, configure, test, and calibrate data monitoring hardware and software at client sites within Singapore.
• Commission systems and integrate them with clients' IT/OT networks, including SCADA/ICS, PLCs, dashboards, and data workflows.
• Troubleshoot field issues, perform preventive maintenance, and provide on-site and remote support as needed.
• Create clear service reports, update knowledge bases, and contribute to best practices for reliability and performance.
• Gather field feedback on performance and usability; collaborate with product/engineering to drive improvements.
• Ensure safety, quality, and regulatory compliance; manage customer relationships and expectations.
• What you bring:
• 2-3 years in field service (fresh grads are welcome), system integration, or installation for data monitoring or industrial automation.
• A demonstrated learning mindset and innovative mindset; ability to quickly pick up new tech and propose improvements.
• Technical skills: networking fundamentals, data acquisition, edge devices, experience with data monitoring platforms, alarms/dashboards; familiarity with SCADA/ICS, PLCs, IT/OT concepts.
• Strong communication and customer-facing skills; able to explain complex concepts to non-technical stakeholders.
• Self-motivated with the ability to work independently; willingness to travel within Singapore.
• Nice-to-have (not a must): vendor certifications (e.g., Networking, IIoT, AWS/Azure basics), familiarity with MQTT/OPC UA, experience with dashboards (Grafana/Tableau), cloud data ingestion.
• What you'll get:
• Competitive salary range, plus performance-based bonus.
• Comprehensive benefits such as medical, dental and vision
• Flexible work options where possible.
• Opportunity to work on cutting-edge monitoring and integration projects across industries.
• Why join us:
• Salary range, bonus potential
• Benefits: medical, dental and vision
• Growth: certifications, mentorship, internal mobility
• Culture: inclusive, collaborative, impact-driven
• Location and travel:
• Location: Singapore
• Travel: Local field visits within Singapore as required, overseas field visits when necessary
• Social Media:
• Website: www.innate-intl.com
• https://www.linkedin.com/company/innate-international-pte-ltd/
• IG: Innate International 新賦
• FB: Innate International

Additional Information

At Innate International Pte Ltd, we design and deploy data monitoring and system integration solutions that give customers real-time visibility, reduce downtime, and improve operational clarity. We're a 3-personteam known for practical problem-solving, fast learning, and a bias toward customer outcomes. We operate across industries in Singapore and beyond. You'll be the hands-on specialist ensuring our data monitoring systems are installed, configured, and integrated smoothly at customer sites. You'll combine technical delivery with a strong learning mindset and a passion for innovating how our clients monitor and control their operations.

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