Customer Service Representative

Responsibilities

• Act as the primary point of contact for account and COD customers throughout the order process
• Accurately input new orders and updates into the Command Concrete dispatching system
• Respond promptly and professionally to customer inquiries, providing real-time updates on deliveries
• Allocate orders to appropriate concrete plants based on location, fleet capacity, and product availability
• Address customer concerns by identifying service or quality issues and offering timely solutions
• Support administrative tasks and uphold company standards for environmental and health & safety compliance

Requirements

• Completion of secondary school education (High School Diploma or equivalent)
• 1-3 years of experience in a customer service or administrative role; experience in construction or dispatching is considered an asset
• Proficiency in Microsoft Office applications and Google Maps
• Strong verbal and written communication skills
• Excellent attention to detail, organizational skills, and ability to manage time effectively
• This job posting reflects an existing vacancy. Details will be clarified during the recruitment process, if selected.
• CRH Canada Group Inc. recognizes Canada's diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.
• Visit our website for more information: http://www.crhcanada.com

Additional Information

Job ID: 525645 Position Title: Customer Service Representative - Concord - 1 Year Contract Employment Type: Contract, Full-time Location: Concord, Ontario Compensation: $55,000.00 per year Dufferin Concrete is hiring a Customer Service Representative - Concord - 1 Year Contract ! Why This Opportunity? This position gives you the chance to grow your career while taking on work that matters. You'll have the opportunity to deepen your expertise, learn new skills, and contribute to initiatives that make a real impact on our business. It's a role where your experience is valued, your ideas are heard, and your development is supported. We want you to succeed and continue building your future here at CRH Canada. Position Summary: Reporting to the CSR Lead, the Customer Service Representative (CSR) plays a key role in delivering a high-quality customer experience throughout the dispatching process. As the initial point of contact, the CSR is responsible for accurately and courteously entering customer orders while applying relevant industry knowledge. The CSR handles a range of customer inquiries, including pricing, product recommendations, order modifications, and delivery troubleshooting. This role requires effective coordination with the distribution team to ensure timely and efficient delivery of products.

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