Sales Support Specialist
External
Factset · Mumbai, Godrej Two, (mumbai), IndiaPrepare for this interview
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Responsibilities
- Work directly with clients and sales teams to execute access requests
- Work with the Billing Department to investigate inquiries related to client subscriptions, product access, and invoices
- Manage large invoice restructures due to contract negotiations and/or client mergers and acquisitions
- Help with execution and documentation of client contracts
- Support the Revenue Operations team with strategic projects that benefit the sales organization
- Help promote new features and best practices within FactSet's IS tools
Requirements
- Minimum of 2 to 5 years experience in a customer service/client-facing role
- Results oriented with the ability to complete assignments in a timely manner
- Ability to handle multiple priorities
- High degree of attention to detail
- Strong organization skills
- Enthusiasm, desire, and a strong sense of initiative
- Strong communication and interpersonal skills
- Prior experience with billing/invoicing is a plus
- Ability to adapt to changing policies and processes and execute tasks accordingly
- JOB LOCATION: Mumbai
Benefits
Additional Information
FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. FactSet's product suite of smart analytics and unique data empower the world's leading financial service professionals to make more informed decisions every day. At our heart is an inclusive community unified by the spirit of going above and beyond. Our philosophy is to embrace diversity, and that our best ideas can come from anyone, anywhere, at any time. We continuously look ahead to advance the future and technology of our industry, by rolling up our sleeves to solve tough problems together, and by learning from our successes, as well as our failures. Your Team's Impact The Global Sales Support team is looking for a Sales Support Specialist to support our sales representatives in the field. This person will manage a variety of tasks through processes and systems to help improve the productivity of our client-facing sales team. This important position contributes to the quality of customer service and the achievement of sales targets.
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