Technical Support Analyst

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Job Description: Job Title: Technical Support Analyst Operating Company : Environmental Solutions Group - Soft-Pak Location : Remote Reports to : VP, Support Services Department: Support Services POSITION SUMMARY: The Technical Support Analyst will provide TIER I support to our customers and assist our Support Services Group as needed in a professional manner. Assist in the setup, configuration, and support of hardware/software. ESSENTIAL JOB FUNCTIONS INCLUDE: Assist the Support Services Group with troubleshooting and problem resolution. Assist in the installation and configuration of Soft-Pak's software. Assist in the installation and configuration of 3rd party tools and utilities. Be available by cell if assistance is required by the Support Services Group or another department, outside of regular work hours. Create basic documentation for standard tasks that are performed regularly. Manage password updates and changes for our customers. Learn and assist with basic IBM Iseries issues Use proper departmental procedures for issue control, problem resolution, reporting and issue escalation in accordance with the Support Services Department procedures. Maintain and increase personal knowledge on applicable products and applications via training, documentation and personal research. JOB SPECIFICATIONS: Basic Windows, Microsoft, and PC troubleshooting skills are required. Excellent Customer Service and strong communication skills are preferred. KNOWLEDGE, SKILLS, AND ABILITIES: Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - to be performed with a professional demeanor and that all participants be held accountable to this high standard. Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests. Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others. Continual Improvement and Problem Resolution : Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business. Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner. Terex Overview: At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $5 billion publicly traded global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us! Additional Information: We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran stat

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