Business Analyst CRM
External
Inetum2 · Bucharest, RomaniaFull-timeOn-site3w ago
Business AnalysisCRMDocumentationPostmanSalesforceSQL
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Responsibilities
- Gather and analyze business requirements and translate them into functional specifications
- Map and document business processes (as-is / to-be)
- Collaborate closely with stakeholders to ensure alignment between business needs and technical solutions
- Support the creation of user stories, acceptance criteria, and documentation
- Work with technical teams to ensure proper implementation of requirements
- Contribute to testing activities and ensure solutions meet business expectations
- Strong communication and stakeholder management skills
- Proven experience in business analysis and process mapping
- Good understanding of business processes and workflows
- Technical knowledge:
- SQL (working with databases, querying data)
- APIs (experience with tools such as Postman, Swagger)
- Experience with CRM systems (e.g., Salesforce or similar)
- Insurance domain knowledge is considered a plus
Benefits
Full access to foreign language learning platformPersonalized access to tech learning platformsTailored workshops and trainings to sustain your growthMedical insuranceMeal ticketsMonthly budget to allocate on flexible benefit platformAccess to 7 Card servicesWellbeing activities and gatheringsFlexible schedule
Additional Information
We are looking for a skilled Business Analyst to join a CRM & Service project, focusing on analyzing business needs, mapping processes, and supporting the delivery of efficient and scalable solutions. The role requires strong collaboration with both business and technical stakeholders and a solid understanding of data and system integrations.
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