Digital Solutions Specialist

About the role

Envista is a global leader in the dental industry, uniting more than 30 trusted brands-including DEXIS, Kerr, Nobel Biocare, and Ormco-under one mission: partnering with dental professionals to improve patients' lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care-today and for the future. Learn more at http://envistaco.com . Digital Solutions Specialist - Indonesia The Digital Solutions Technical Specialist represents Envista's full suite of digital hardware and software offerings to end-customers - private practices and Dental Service Organizations. The Digital Solutions Technical Specialist is an expert in end-to-end clinical workflows (from image acquisition to treatment execution) and uses this expertise to support territory sales goals through solution selling and technical support. This role forms deep end-customer relationships throughout the customer journey (pre- and post-sale).

Responsibilities

• Become Technical and Clinical subject matter experts of Envista digital solutions, including but not limited to: DTX Studio, X-Guide, IOS, 3D CBCT, 3D Printing.
• Study competitive and adjacent products, technologies, clinical studies, industry trends, and other general information of interest to customers.
• Work trade shows / customer marketing & education events (e.g., Envista OpCo symposia / Forums)
• Actioning support requests from both the client and dealer
• Support case management: logging, prioritization, trouble shooting, closing and follow-up
• Communications with appropriate team members serving the client in the digital ecosystem
• Ensuring tasks committed to the client are completed in the appropriate time frame
• Installation and training of new client systems
• Job Requirements:

Requirements

• Experience: Min 4 years of business experience in the digital space
• Customer Service: excellent customer service and supportive skills
• Language Skills: Fluent English - oral and written.
• Travel: Required from time to time as part of role
• Sound judgment with the ability to make decisions and present recommendations with clarityand conviction to serve the business' objectives.
• Data accuracy and timely submissions for all work
• A team player that can collaborate and build consensus within cross-functional areas.
• Strong interpersonal skills with the ability to quickly build relationships inside and outside of the organization
• Strong listening skills with the ability to assimilate information and translate it into business solutions.
• Excellent written and oral communication skills, professional appearance, attitude, and demeanour
• Operating Company:
• Ormco

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Additional Information

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