EUC Engineer

Responsibilities

• L3 Deskside / EUC Escalations
• Act as the primary L3 escalation point for complex EUC and Deskside incidents across Windows, macOS, mobile devices, collaboration tools, AV systems, printers, and workplace technology.
• Own end-to-end resolution of onsite issues, coordinating with Infrastructure, Cyber, and external vendors where required.
• Maintain high-quality ticket management, documentation, and handovers.
• Onboarding, Offboarding and Asset Lifecycle
• Deliver a seamless technology experience for new starters and leavers, including device provisioning, logistics, and access readiness.
• Support device builds, hardware refreshes, loan equipment, asset management, and secure decommissioning processes in partnership with Infrastructure, IDAM, and Cyber teams.
• Office and In-Building Technology
• Support and improve workplace technology across offices, including Teams Rooms, AV equipment, printers, displays, and collaboration spaces.
• Provide onsite support for key business events, office relocations, and technology upgrades, working closely with vendors and facilities teams.
• Automation, AI-Native Workflows and Continuous Improvement
• Contribute to automation and AI-driven improvements across EUC processes using Jira Service Management, Rovo, ChatGPT, and related tools.
• Partner with Infrastructure, Cyber, and Platform teams to streamline operations, reduce manual effort, and improve service delivery.
• Apply problem management and trend analysis to identify root causes and reduce recurring incidents.
• Stakeholder, Documentation and Knowledge
• Create and maintain knowledge articles, user documentation, and support processes.
• Provide coaching and knowledge transfer to L1/L2 teams and peers on tools, processes, and automation initiatives.
• Build strong relationships with business stakeholders, ensuring a responsive, user-focused support experience while promoting sustainable ways of working.
• Deep experience in Deskside Support and End User Computing (EUC) within a medium-to-large enterprise environment, with the ability to independently manage and resolve complex incidents end-to-end.
• Strong technical experience supporting Windows and macOS environments, Microsoft 365, printers, AV and meeting room technologies, with an understanding of the challenges and best practices associated with mixed MOE and BYOD environments.
• Experience leveraging automation, scripting, AI tools, or system integrations to improve operational efficiency, reduce manual effort, and drive more scalable support outcomes.
• Excellent communication and stakeholder management skills, with the ability to engage effectively with both technical and non-technical audiences, maintain high-quality documentation, and deliver solutions that balance immediate needs with long-term sustainability.
• Proven ability to work collaboratively across support, Infrastructure, Cyber Security, Product, and vendor teams, contributing to the successful delivery of technology services and initiatives.
• Comfortable operating in high-visibility environments, taking ownership of critical incidents, office technology, executive support requirements, and key business events when required.
• Additional Information
• Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.
• We support our people in a variety of ways, but a few of the benefits that our people rave about include:
• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week's Loyalty Leave each year after reaching 3 years' service.
• Wellness initiatives with a strong focus on psychological safety.
• Our culture is guided by our three core values: We Are Stronger United; Act Lik

Benefits

Additional Information

The EUC Engineer (Deskside) is a senior, hands-on role responsible for keeping Lendi Group's brokers and corporate staff productive by owning complex end‑user technology incidents, requests and office technology. The role acts as the last line of escalation from L1/L2 support (Manila and local), delivers high‑quality onboarding and offboarding experiences, and maintains the health of devices and in‑office tech across our sites. Beyond day‑to‑day support, this role plays a key part in how the EUC function modernises: identifying opportunities for automation, using AI‑native tools in everyday work, and helping to improve processes so issues are resolved faster and with less friction.

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