Senior Customer Support Consultant
External
Simcorp · Mexico City, MexicoPrepare for this interview
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About the role
For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated
Responsibilities
- Respond to optimization, risk analysis, attribution, and risk modeling questions from clients.
- Provide structured and custom training for new and existing clients.
- Assist clients in translating their portfolio construction strategies into Axioma products, while providing helpful insights into Axioma's innovative methods. Assist Sales Team members in creating proof-of-concept analysis via portfolio analysis and product demonstrations.
- Provide specialized guidance during evaluations of SimCorp's software products including initial training, day-to-day usage questions, and by supporting the Sales and Product Specialists teams during client trials.
- Assist sales organization as necessary to facilitate effective client retention and new business development.
- Collaborate with senior Global Support staff and other SimCorp resources in responding to advanced client inquiries.
Requirements
- Proficient written and oral communication skills.
- Minimum of a M aster's in Finance, Quantitative Finance, Financial Engineering, Economics , or 1-2 years relevant work experience with a related undergraduate degree.
- Knowledge with or experience with multi asset class securities (equity, fixed income, FX, and derivatives).
- Solid educational foundation in math and statistics, familiar with linear and non-linear methods of interpretation in market theory and quantitative disciplines of risk analytics / portfolio construction.
- Proficient computer skills and experience with coding languages (R, Python preferred, Java).
- Skilled at problem solving and quickly identifying problem resolution for clients.
- Commitment to assisting and teaching clients how to benefit from SimCorp products.
Benefits
Additional Information
WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we're saying, keep reading! Why this role is important to us SimCorp leverages the most sophisticated risk analytics and portfolio-construction tools on the market, with a globally diverse client base that challenges us to continue innovating. SimCorp is currently seeking a qualified professional to join our Global Support team as a full-time employee. The position will be based in our Mexico City office. Candidates should have a minimum of a Master's in Finance, Quantitative Finance, Financial Engineering, Economics, or 1-2 years of relevant work experience with a related undergraduate degree. Beyond the opportunity to work directly with clients, team members will gain invaluable industry experience while working in a challenging, yet fun work environment.
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