Gentle Care Animal Hospital - Practice Manager

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Who is VetEvolve? VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page ! Practice Manager About Gentle Care Animal Hospital: At Gentle Care Animal Hospital, we believe gentle care truly is better care. Our team is committed to providing compassionate, high-quality medicine in a calm, welcoming environment where pets and their families feel supported and understood. Serving the Forest and Lynchburg communities, we focus on building long-term client relationships while delivering thoughtful, thorough small animal care. We are proud of our collaborative culture and the trust we've built within our community. Position Summary: The Practice Manager is responsible for the overall success of their hospital's daily operations, ensuring exceptional patient care, client service, and business performance. This role serves as the driving force behind a positive, high-performing culture that aligns with VetEvolve's guiding principles of Serve, Evolve, and Trust. The Practice Manager maintains a clear focus on operational excellence and team engagement while fostering strong relationships across all levels of the organization. With a balance of empathy, accountability, and business acumen, this leader keeps VetEvolve's mission and values at the forefront of all decisions, communications, and strategic initiatives. Using excellent communication, organization, and time-management skills, the Practice Manager creates a cohesive, collaborative, and compassionate environment where the team and clients feel valued and where pets receive the highest quality care. The Practice Manager works closely with the Regional Manager to execute regional initiatives, achieve financial and operational goals, and contribute to the broader success of VetEvolve's network of hospitals. Primary Responsibilities: Own hospital-level results across revenue, labor management, client satisfaction, and operational efficiency, reporting regularly to the Regional Manager. Manage all aspects of hospital operations to ensure smooth, efficient, and high-quality delivery of patient care and client service. Oversee employee time and attendance, review and approve payroll hours, and ensure timely submission for processing. Monitor payroll costs and track actual results against budget, identifying opportunities for efficiency and optimization. Coordinate all accounts payable activities, ensuring timely and accurate communication of information to the bookkeeper. Lead proactive inventory management processes by monitoring stock levels, verifying pricing accuracy, minimizing outages, and communicating updates to the team. Partner with the Regional Manager to align inventory performance with budget goals and vendor incentive programs. Develop and manage staff and doctor schedules to balance patient flow, client needs, and team workload while minimizing overtime. Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate team members across all hospital departments. Foster a positive, engaged culture by promoting teamwork, morale, and alignment with VetEvolve's mission and core values. Oversee day-to-day operations across both the front-of-house and treatment areas, ensuring a seamless client and patient experience. Maintain open communication with veterinarians to continually improve medical quality and client service; facilitate doctor meetings and share updates with the team and Regional Manager. Conduct regular team and department meetings to share updates, celebrate wins, and reinforce operational and cultural goals. Handle client concerns and complaints promptly and professionally, collaborating with veterinarians on any matters related to medical standards of care. Execute approved local marketing initiatives and social media strategies developed in partnership with the Regional Manager and Marketing team. Organize and participate in community events to build relationships, strengthen client loyalty, and enhance the hospital's local presence. Serve as the primary contact for Practice Management System (PMS) vendors; troubleshoot system issues and proactively identify opportunities to optimize utilization and efficiency. Monitor and maintain medical equipment to ensure functionality, compliance, and readiness for patient care. Maintain compliance with all local, state, and federal regulations, and promptly address or escalate any safety or licensing concer

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