Account Executive 1, Community Account Sales

Requirements

• Customer Experience (CX), Lead Generation, Prospecting

Benefits

Additional Information

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary As an MDU Account Executive 1 ("AE1"), you will play a pivotal role in our organization, working closely with decision-makers in the multifamily industry. Your clients will include property owners, managers, and other individuals and entities responsible for apartments, townhomes, condominiums, and various other real estate holdings. Your mission: to negotiate long-term contracts with decision-makers that enable Comcast to grow and deliver its array of Xfinity services, including Video, Internet, Voice, Home Security, and Xfinity Mobile services, to on-site residents. Job Description Core Responsibilities The AE1 is an entry level sales role, responsible for negotiating long-term agreements with key decision-makers (building managers, owners, attorneys, developers) to bring Xfinity services (Video, Internet, Voice, Xfinity Home, and Xfinity Mobile) to multifamily properties. Make presentations to property owners, developers and their employees, as well as home-owner associations, and attend in-person meetings to maintain a high level of visibility for the Company. Oversee contract renewals and new agreements, ensuring accuracy in all associated documentation. Review all associated documentation for accuracy. Meet or exceed assigned quotas Gain proficiency in all facets of role including contract negotiation techniques, presentation skills, use of CRM software such as SalesForce and other relevant tools. Maintain accurate sales and customer activity records. It is expected that an AE1 develops full proficiency in the role, related processes & policies, and exceeds annual goals to be considered for advancement to AE2 roles and beyond. Pass relevant opportunities to AE2, AE3, or National Account Managers as necessary. Keep current with industry news and events as well as competitive services and products. Provide exemplary customer service to build and maintain strong relationships between customers and the Company. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends and variable schedules as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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