Training Specialist - Franchise

About the role

Part of the Canadian Tire family is Sports Experts. Your Sports Experts! Built on more than 50 years tradition on customer focus, Sports Experts is headquartered in Laval, Quebec. Sports Experts is proud to promote a wide selection of sports equipment, clothing and footwear of renowned and exclusive brands. By joining Sports Experts you will appreciate to work with an experienced team that will welcome you. We are the destination to Stay fit. Live well. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. . Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Responsibilities

• Train store managers and employees in various areas of activity, including technology, operations, management, and more.
• Design and develop training activities and learning tools.
• Maintain and update training materials and documentation.
• Support and coach store managers.
• Contribute to the administrative activities of the FGL Sports Academy.
• Participate in special corporate projects as needed.
• What You Bring
• 5 to 8 years of experience in instructional design and training facilitation.
• Experience managing or coordinating training activities.
• In-depth knowledge of the retail industry.
• Advanced technology skills, including proficiency with the Microsoft Office suite and store operating systems, such as POS systems.
• Experience with a Learning Management System (LMS).
• Comfort working with AI tools and Copilot.
• Strong ability to innovate, be creative, and move beyond traditional approaches.
• Collaborative and proactive approach, supported by excellent interpersonal skills.
• Ability to work with a high level of autonomy.
• Excellent organizational and planning skills.
• Experience in a complex, structured, and constantly evolving organizational environment.
• Bilingualism in French and English, both spoken and written, is required.
• We're always looking for great talent! In addition to competitive pay, we offer:
• Comprehensive benefits and retirement programs
• Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts
• #LI-MM2
• This posting represents an existing vacancy within our organization.
• We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

Benefits

Additional Information

Reporting to the Manager, Training and Development - Franchise, the Training Specialist contributes to the company's evolution by supporting stores across our franchise network in developing skills and deploying training initiatives tailored to their operational realities.

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