Records Specialist

About the role

Embry-Riddle Aeronautical University is seeking a customer-focused and detail-oriented Records Specialist to join the Office of the Registrar on the Daytona Beach campus. Reporting to the Associate Registrar, this role plays a vital part in supporting student academic records operations and delivering exceptional service to students, faculty, staff, and external agencies. The ideal candidate will thrive in a fast-paced environment, demonstrate strong problem-solving skills, and maintain a high level of accuracy and confidentiality while supporting a wide range of registrar functions.

Responsibilities

• Maintain and update student academic records within the student information system and related record platforms.
• Process complex academic record requests including registration changes, graduation applications, transcript requests, enrollment verifications, grade changes, and program updates.
• Provide exceptional customer service by assisting students, faculty, staff, and external agencies with academic record inquiries and registrar-related processes.
• Respond to emails, escalations, and Teams inquiries regarding registration, transcripts, withdrawals, grades, and other student record matters.
• Process flight grades, registrations, and FAA certificates/ratings within student academic records while coordinating with the Flight Department as needed.
• Review and process official transcripts from other institutions for transfer credit evaluation in collaboration with Academic Evaluators.
• Audit student records to identify discrepancies and support resolution efforts.
• Assist with system testing, process analysis, and documentation related to the PeopleSoft Student Information System.
• Maintain confidentiality of student records in compliance with FERPA regulations.
• Archive, retrieve, and interpret student records using the university imaging system.
• Support additional departmental operations and special projects as assigned.
• Perks Await You at Embry-Riddle!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Requirements

• Required Education and Qualifications:
• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Experience in customer service, records management, higher education administration, or a related field.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and database or student information systems.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Experience working in a Registrar's Office or higher education environment.
• Familiarity with PeopleSoft, Parchment, or similar student information systems.
• Knowled

Benefits

Additional Information

Job Description Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ - and a Worldwide network spanning nearly 120 global locations - Embry-Riddle stands as the world's largest aviation and aerospace university. For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery. As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

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