Property Management Operations Manager

Benefits

Additional Information

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well. A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results. What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars? What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE. Supervisory Responsibilities: None Job Summary : The Property Management Operations Manager oversees the bank's real estate portfolio, support service contracts, and related operational processes. This role ensures all branches and administrative facilities operate efficiently, safely, and in compliance with regulatory requirements. Responsibilities include maintaining the work order system, managing contracts and Certificates of Insurance, coordinating FF&E procurement, tracking inspections and maintenance, and managing invoices and vendor performance. Essential Duties and Responsibilities: Work Order System Management Maintain and administer the facilities work order system, including: Assigning and tracking work orders New user setup and verification Managing and tracking routine inspections (fire extinguishers, backflow preventers, HVAC, etc.) Updating and maintaining equipment lists Documenting routine maintenance for HVAC systems Regulatory tracking for elevators, boilers, annual fire inspections, and other mandated inspections Contract Administration Manage all aspects of support service contracts, including: JIRA approval process for contract documents Uploading and organizing contract documents Documenting and tracking start/end dates, termination clauses, renewals, and other key contract terms Managing and verifying vendor Certificates of Insurance (COIs) Monitoring vendor performance, milestones, and deliverables against contract terms Contracts include but are not limited to: HVAC maintenance, fire systems, backflow prevention, pest control, snow removal, landscaping, bottled water, waste management, shred/document destruction services FF&E Procurement Actively manage procurement, delivery, and installation of furniture, fixtures, and equipment (FF&E), including: Office furniture (chairs, desks, sit/stand desks) Routine banking equipment Designing and implementing FF&E approval processes Miscellaneous Service Coordination Assist with service calls and vendor management for various operational services: Shred/document destruction Trash/waste management Bottled water services Pest control Music services Multifunction printers (MFPs) Financial Oversight & Invoice Management Receive and distribute all property management-related invoices Communicate and coordinate with Accounts Payable regarding open items or discrepancies Proactively monitor, track, and reconcile monthly utility invoices Review, verify, and approve vendor invoices for accuracy, contractual compliance, and proper cost allocation Property & Facilities Management Oversee day-to-day operations of all bank-owned and leased properties Ensure facilities are clean, safe, secure, and aligned with brand standards Develop and implement preventive maintenance programs Coordinate repairs, renovations, and capital improvement projects Maintain a comprehensive facility equipment list, ensuring all assets are documented, tracked, and properly maintained Conduct regular property inspections and compliance audits Compliance & Risk Management Ensure adherence to all local, state, and federal regulations Maintain documentation for leases, contracts, COIs, inspections, work orders, and regulatory compliance Support internal and external audit requests related to facilities and vendor management Oversee life-safety systems, emergency preparedness, and business continuity planning Knowledge, Skills, and Abilities: Strong knowledge of commercial real estate, lease management, and regulatory compliance Experience managing vendor contracts, Certificates of Insurance, and invoice approvals Proficiency with work order management systems and facilities software platforms Knowledge of HVAC systems, fire safety systems, fire extinguisher ser

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