Customer Service Representative

Responsibilities

• Provide sales-focused customer service via phone, email, WhatsApp and chat for the Dutch and Belgian markets.
• Handle incoming sales leads, create tailored quotes, actively follow up and convert them into orders .
• Support customers after sales: deliveries, claims, returns, installation help, payment issues.
• Process orders and returns in our systems (including web shops and marketplaces like Bol.com).
• Identify commercial opportunities during customer contact and promote relevant products or solutions.
• Contribute to process improvements and a better customer experience.
• Participate in projects related to the role.
• What you bring:
• Fluent in Dutch (spoken and written).
• Good level of English; knowledge of French or Spanish is a plus, but not a need.
• Experience in customer service, sales, telesales or account management is an advantage.
• Confident in using MS Office.
• Strong communication skills and a proactive, commercial mindset .
• Problem-solving attitude and attention to detail.
• Flexible and adaptable, comfortable in a hybrid, international environment, sometimes supporting other teams or markets while managing written requests in multiple languages

Benefits

Additional Information

Sales and Customer Service Representative - Dutch Speaking (Dutch and Belgian Market) At VELUX we offer you the opportunity to grow, shape your own career, and work in an international, sustainable company. We're expanding our Online Sales team and are looking for a Dutch-speaking Customer Service Representative with a strong sales mindset to support our web shops and marketplace customers in the Netherlands and Belgium.

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