Manager (FDE) - Salesforce

About the role

This is more than just a management role, it's your chance to shape how the world's most innovative companies build the future. As the Manager of Forward Deployed Engineering, you won't just oversee tasks; you'll architect high-impact enhancements that drive growth and automate complex workflows across our product. You'll join a collaborative, forward-thinking team that values innovation and gives you the autonomy to build real solutions with real impact. If you're excited by clean code, creative problem-solving, and leading a team to leverage the full potential of the Salesforce platform, you'll thrive here.

Responsibilities

• The Skills You'll Have
• Hands-On Technical & Architectural Expertise (The "Player")
• Design and deliver complex technical architectures on the Salesforce/Force.com platform to solve unique infrastructure challenges.
• Directly engage in high-level solutioning and coding to ensure the scalability and performance of customer deployments.
• Step in as a technical lead for high-stakes projects, ensuring architectural integrity and best practices.
• Agile Pod Velocity & Quality Management
• Manage a high-performing engineering pod, ensuring consistent sprint velocity and on-time delivery of features.
• Implement rigorous quality assurance and code review standards to minimize technical debt and deployment errors.
• Optimize internal processes and agile methodologies to increase team efficiency and project transparency.
• Technical Mentorship & "Unblocking" (The "Coach")
• Mentor junior and senior engineers, fostering their technical growth and professional development within the FDE organization.
• Act as the primary escalation point to resolve complex technical blockers, ensuring the team remains productive and focused.
• Create a culture of continuous learning by sharing architectural insights and technical best practices across the team.
• Technical-to-Business Translation (TAM/BA Partnership)
• Partner with Technical Account Managers (TAMs) and Business Analysts (BAs) to translate complex business requirements into technical specifications.
• Communicate technical constraints and possibilities clearly to non-technical stakeholders to manage expectations and drive value.
• Bridge the gap between customer needs and engineering execution, ensuring every technical solution delivers measurable business impact.

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