IT Operations Support

Responsibilities

• As a Level 1 Operations Technician , these will be some of the key activities in your day-to-day role:
• Monitor critical systems and applications within the Payments Hub environment.
• Perform initial analysis and triage of incidents and alerts.
• Manage, track and escalate incidents when required.
• Support production deployments and ensure platform stability.
• Execute operational checks and document results.
• Collaborate with technical teams to resolve issues and improve service quality.
• Contribute to process, runbook and operational improvements.
• Work in a rotating shift model supporting a 24/7 production environment.
• As a Level 1 Operations Technician , these will be some of the key activities in your day-to-day role:
• Monitor critical systems and applications within the Payments Hub environment.
• Perform initial analysis and triage of incidents and alerts.
• Manage, track and escalate incidents when required.
• Support production deployments and ensure platform stability.
• Execute operational checks and document results.
• Collaborate with technical teams to resolve issues and improve service quality.
• Contribute to process, runbook and operational improvements.
• Work in a rotating shift model supporting a 24/7 production environment.
• Getnet Platforms is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.
• OUR OFFER AND BENEFITS
• By joining our team, you will enjoy multiple benefits, such as:
• We care for your well-being, so you will have health insurance, life insurance, dental insurance , annual health care, and access to Wellhub.
• We promote flexibility with a hybrid and collaborative model; the selected candidate must be ready to work 60% on-site.
• We aim to boost your growth with access to self-development programs.
• We aim to make your workdays

Requirements

• We are looking for a technology professional with a strong analytical mindset and a passion for problem-solving in complex production environments.
• Professional Experience
• 2+ years of experience in IT Operations, Production Support or SRE environments (Required)
• Experience working as an L1 (or higher) Support Technician (Required)
• Experience using monitoring and ticketing tools (Required)
• Experience working in 24/7 production environments (Preferred)
• Experience in payments or financial services environments (Preferred)
• Education
• Administration of Networked Computer Systems (ASIR) (Required)
• Multiplatform Application Development (DAM) (Required)
• ITIL Certification or ITSM knowledge (Preferred)
• Languages
• Spanish (Required)
• English (professional working proficiency) (Required)
• Additional languages (Preferred)
• Hard Skills
• Monitoring tools (Required)
• Ticketing tools (ServiceNow, Jira, etc.) (Required)
• Incident triage and troubleshooting (Required)
• AWS (Preferred)
• Dynatrace (Preferred)
• Elastic Kibana (Preferred)
• Payments industry knowledge (Preferred)
• Soft Skills
• Analytical mindset (Required)
• Problem-solving skills (Required)
• Ability to work under pressure (Required)
• Teamwork and collaboration (Required)
• Communication skills (Required)
• Customer-oriented mindset (Preferred)
• Proactive attitude and willingness to learn (Preferred)
• Organization and time management (Preferred)

Benefits

Additional Information

ABOUT GETNET Getnet Platforms is part of Santander Payment Solutions and brings together a set of key platforms within Santander's global payments technology ecosystem. It includes software-as-a-service capabilities across the entire payments value chain, such as account-to-account processing, FX, SWIFT connectivity, fraud management and card processing infrastructure. It enables financial institutions, non-bank financial institutions (NBFIs) and payment service providers (PSPs) to operate, scale and evolve their payment capabilities across multiple rails, markets and regulatory environments, without the need to rebuild their core systems. Proven at scale, including within Santander itself, these platforms provide a modular foundation that complements Getnet's global payment capabilities to support client growth through payments. WHY JOIN OUR TEAM If you want to shape the future of financial solutions, this is the place! At Getnet Platforms, your work connects to something bigger, creating a real impact across global teams and markets for our clients and communities. Our people are our greatest strength. We combine growth opportunities, strong team connections, and a culture that supports your well-being and sense of belonging, so you can develop, contribute, and feel valued. With flexibility and autonomy built into how we work, you'll have the space to focus, collaborate, and perform at your best. Here, your impact matters, your growth is supported, and your experience is designed to help you thrive.

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