Workplace Experience Sr. Specialist (NYC Based)

About the role

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste-the biggest growth killer of all-and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste. We support 100% remote work for this role! We'd love to hear from you if: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. Role Overview: As a Workplace Experience Sr. Specialist based at our New York hub, you play a critical role in ensuring a seamless, high-quality day-to-day office experience. You will create an organized, welcoming, and well-run environment that supports our employees, clients, and prospective partners. This role blends hospitality, operations, and culture-owning vendor management, in-office experiences and activations, and serving as a key ambassador of Tinuiti's brand through every workplace interaction. As the Workplace Experience Sr. Specialist, you will: Serve as the primary point of contact for all office management and facilities-related needs, providing in-person support in New York and coordinating solutions for remote employees as needed Own relationships with all Workplace Experience vendors and building management, including contract oversight, performance management, and issue resolution Manage office operations, including supplies, services, and expense tracking to ensure efficiency and cost effectiveness Provide first response to office IT troubleshooting Own Tinuiti's coworking platform (Upflex), supporting employee bookings across hubs, including London, and providing ad hoc support as needed Act as a key partner to our Mexico City office and London coworking hub, ensuring alignment in workplace standards, communication, and employee experience Oversee the full New York office visitor experience, including seating, food & beverage, accessibility, safety, and compliance Partner cross-functionally to deliver a best-in-class experience for internal teams, clients, and guests Plan and execute in-office events, activations, and moments that drive engagement and connection in a hybrid environment Develop and implement creative, data-informed initiatives to enhance workplace satisfaction, utilization, and overall employee experience Maintain office readiness at all times, proactively identifying and addressing operational needs before they arise Professional Qualifications & Capabilities: 4+ years of experience in office management, workplace experience, or a similar operational role creating and fostering a collaborative, welcoming, productive office experience and environment Media agency experience preferred Proficiency in Google Workspace (Docs, Sheets, Slides, Calendar) and comfort learning new workplace tools and systems Experience managing vendors and external partners, including coordination, communication, and issue resolution Strong organizational skills with the ability to manage multiple priorities and maintain a high level of attention to detail Excellent communication and interpersonal skills, with a client-service mindset Experience troubleshooting IT support issues regarding device connectivity, Zoom room functionality, and work station operability Ability to work both independently and cross-functionally in a fast-paced environment Previous experience in an agency or similarly dynamic, client-focused environment preferred Working knowledge of office safety protocols and compliance standards Experience with workplace and operational tools such as Navan, Upflex, Emburse, and Jira is a plus Comfort using AI-powered tools to streamline workflows, improve efficiency, and support day-to-day operations Physical & Work Environment Requirements: Ability to occasionally lift and move items up to 20 lbs (e.g., office supplies, event materials) Ability to perform a range of physical activities associated with office setup and operations, including standing, walking, and adjusting workspace configurations as needed Ability to remain in a stationary position for extended periods and move throughout the office as required The hiring salary range for this role is $50,000 - $60,000 plus a discretionary performance bonus. Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of t

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