Strategic Account Executive

About the role

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our "global approach, local touch" philosophy Job Summary The Strategic Account Executive is a key partner to the Account Owner, ensuring the smooth execution, performance, and management of high-volume, multi-market accounts within a bedbank wholesale environment. Acting as the operational backbone of the account, this role combines operational ownership, analytical support, cross-functional coordination, and continuous improvement to drive efficiency, improve decision-making, and enhance account performance. The role is designed to free up the Account Owner from day-to-day operational workload, enabling a greater focus on strategic client management and business growth.

Responsibilities

• Own and manage day-to-day account operations, ensuring timely execution and follow-up of all requests.
• Act as the primary coordination point between Sales, Sourcing, Pricing, Operations, and Finance teams.
• Maintain expertise in Salesforce, One Mapping, Search Simulator, Mitra, and other commercial tools.
• Monitor account performance, identify trends, risks, and opportunities, and support data-driven decision-making.
• Prepare performance reports, analysis, business reviews, and client presentations.
• Generate actionable insights and proactively recommend improvements to account performance, processes, and efficiency.
• Partner closely with the Account Owner, anticipating needs and ensuring execution readiness.
• Ensure CRM accuracy, reporting consistency, and effective action tracking.
• Support continuous improvement initiatives that increase execution quality, speed, and operational effectiveness.

Requirements

• 3+ years' experience in account operations, sales support, commercial support, or related roles.
• Strong analytical skills with the ability to interpret data and generate business insights.
• Experience with CRM systems, preferably Salesforce.
• Advanced Excel and reporting capabilities.
• Strong stakeholder management and cross-functional coordination skills.
• Experience within travel, hospitality, bedbank, wholesale, or platform-based environments is an advantage.
• Highly organized with strong attention to detail.
• Proactive, curious, and solutions-oriented.
• Comfortable working in a tandem support role while influencing stakeholders.
• Eager to learn, grow, and take on increasing commercial responsibility.
• At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
• We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
• You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work:
• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Benefits

Additional Information

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION:

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