Director of Software Engineering

Responsibilities

• Define and execute software engineering strategy aligned with Omdia's business objectives
• Lead AI initiatives to enhance research delivery, data analytics, and customer-facing capabilities
• Drive continuous improvement in customer experience across all platforms
• Strengthen platform security, integration, and technical infrastructure
• Oversee development of the Omdia Customer Platform, APIs, data visualization tools, and survey platform
• Manage AWS cloud infrastructure and Sitecore CMS, optimizing for performance and cost-efficiency
• Build and mentor a high-performing engineering team, managing both internal and outsourced resources
• Manage engineering budget, resource allocation, and vendor relationships to maximize ROI
• Establish and track effective KPIs to measure team performance, platform reliability, delivery velocity, and customer satisfaction
• Implement performance management processes including goal setting, regular feedback, and development planning
• Partner closely with Research Operations and Digital Product teams across global locations
• Implement Agile methodologies, DevOps practices, and engineering best practices
• Balance technical debt management with new feature development
• Collaborate effectively across time zones and cultures within Informa's global organization

Requirements

• 10+ years in software engineering with 5+ years leading engineering teams
• Proven track record in B2B technology, SaaS, data analytics, or information services
• Experience with customer-facing platforms and data visualization solutions
• Demonstrated success implementing AI/ML initiatives in production
• Background managing both internal teams and outsourced development resources
• Experience working in global organizations and managing distributed teams
• Strong budget management and financial planning experience
• Technical Skills
• Experience with AWS/GCP cloud services and infrastructure management, (e.g., compute, storage, networking, managed databases, serverless, monitoring, etc.), with strong capability in cost management, reliability, and security
• Familiarity with CMS platforms (Sitecore experience is a plus), e.g. personalisation, search (Solr/Elastic), publishing, and performance tuning, integration with Salesforce, Marketo, Eloqua, etc.
• Hands-on experience with AI/ML technologies and practical business implementation, understanding large language models (Gemini, Grok, etc.), knowledge of vector databases, AI tools like LangChain, AWS Bedrock, practices for evaluation, monitoring, AI integration with Copilot, Claude.
• Deep understanding of security best practices and data protection, IAM design (least privilege), secrets management (AWS Secrets Manager), vulnerability scanning (Snyk), WAF (AWS/Cloudflare WAF)
• Nice to have: proven ability to evaluate and roll out AI-assisted development (e.g., GitHub Copilot, Vibe coding), workflow automation (e.g., Jira/ServiceNow/GitHub).
• Leadership & Communication
• Exceptional ability to build and scale engineering teams
• Strategic thinker who balances innovation with operational stability
• Excellent communicator who can explain technical concepts to non-technical audiences
• Strong stakeholder management skills with ability to influence at executive level
• Collaborative partner who bridges techni

Additional Information

This role is based in our Menara Skymind office. We're seeking an experienced Director of Software Engineering to lead our engineering organization, reporting directly to the VP of Product, Tech and Strategy . You'll oversee our core technology platforms-the Omdia Customer Platform, data visualization tools, APIs and survey platform-while driving AI initiatives, enhancing customer experience, and strengthening platform fundamentals across security and integration. You'll lead a team of 6 engineers plus outsourced resources, with the opportunity to grow the team strategically. This role requires both technical depth and the ability to translate business objectives into technical solutions while communicating effectively with non-technical stakeholders across our global organization. This role requires both technical depth (including the ability to architect and conceptualize solutions) and the capability to translate business objectives into technical solutions, while effectively communicating with non-technical stakeholders across our global organization.

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