Benefits
What will you do:Handling warranty claims: Review and process warranty claims and order requests submitted by dealers and technicians, ensuring all necessary information and documentation is provided.Warranty assistance: Assist customers with requests for warranty lookup, order investigation, credit research.Troubleshooting: Assist customers in troubleshooting warranty-related issues, working closely with both the customer, supply store and warranty teams to find appropriate solutions.Communication: Maintain professional and effective communication with customers and internal support teams, providing updates on claim status, answering questions regarding warranty terms and guidelines, and addressing concerns in a timely manner.Customer service: Ensure a high level of customer service by promptly responding to dealer inquiries, resolving issues, and maintaining positive relationships with customers.What will you bring:Associates degree or equivalent. 3 to 5 years customer service-related experience required.Strong knowledge of warranty systems and procedures is preferable.Excellent verbal and written communication skillsExcellent interpersonal skillsAttention to detail and ability to manage work between multiple systems.Problem-solving and analytical skillsAbility to accurately document and record customer information and claim requirements.Ability to work independently and manage multiple tasks simultaneously.Proficient in using computer applications and software for data entry and claim processing.Maintain a working knowledge of warranty terms, warranty process and procedure.Annual Base Salary Range or Hourly Base Pay Range:$40,000.00 - $74,340.00 Compensation Type:Exception Hourly Incentive Eligible:No Sales Commission Eligible:NoThrive at work and at home:Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!Family building benefits include fertility coverage and adoption/surrogacy assistance.401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.Educational and training opportunities through company programs along with tuition assistance and student debt support.Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.Safety Sensitive Role:No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.Health insurance401(k)Paid time offParental leave
Additional Information
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Interested in this role?
Apply on the company's website.
Trane Technologies · Saint Peters, MO