Technical Account Manager - DACH

About the role

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more. As a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high-value enterprise customers. The TAM is responsible for understanding the unique needs and objectives of each customer, providing expert guidance on program setup and maintenance and assisting with configuration improvements. This role requires deep technical acumen, exceptional executive communication skills and a commitment to delivering outstanding customer service.

Responsibilities

• Establish and maintain strong, long-lasting relationships with assigned customers. Act as their primary point of contact, ensuring customers have a dedicated resource for all their technical needs.
• Develop and maintain an in-depth understanding of the Perk platform including architecture, configuration options, integrations and product roadmap.
• Guide customers through program setup, configuration and optimisation - helping them adapt the platform with precision and speed to meet their business objectives
• Where significant program changes are required, scope the work accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughou t.
• Act as an escalation point for complex technical problems, ensuring that customers' concerns are addressed promptly and effectively.
• Provide Account Managers with the technical context needed for renewal and expansion conversations (e.g. adoption data, open technical risks configuration complexity)
• Systematically feed customer product feedback back to Product and Engineering, turning field experience into product input.
• Stay updated on industry trends and best practices to offer proactive recommendations to customers.

Requirements

• 3-5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company
• Proven track record of successfully managing customer relationships and delivering technical solutions.
• Strong technical aptitude with the ability to quickly grasp complex technical concepts
• Commercial awareness: you understand how technical health connects to retention and renewal outcomes, even if commercial ownership sits with an Account Manager.
• Problem-solving skills and the ability to think critically under pressure.
• Project management skills to handle multiple accounts and tasks simultaneously in a fast-paced scale-up environment.
• Fluent in German and English - written and verbal, from technical admin to C-suite.
• Strong Advantage
• Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) or equivalent experience.
• Familiarity with REST APIs, webhooks and SCIM provisioning and ability to explain those concepts to Perk's largest customers.
• Background in Spend management, AP automation, ERP systems (SAP, NetSuite, Workday) or Finance operations.
• Experience in a scale-up or post-acquisition environment where processes and roles are still being defined.
• Additional European language (French, Spanish, Dutch) is a plus

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