Client Service Advisor

About the role

At ALS, we encourage you to dream big. We want you to have the opportunity to create your own career pathway that will expand and develop your skills to grow a diverse and fulfilling career at ALS. We're looking for two Client Service Advisor to join our Food Client Services team in Chatteris . This is an entry-level opportunity and a great fit if you enjoy speaking with customers, solving problems, and keeping things organised we'll provide support and training to help you succeed. Position 1: Hours per week: 30 Contract: 12 Month Fixed Term Shift: Monday to Friday between 08:00-1800 Position 2: Hours per week: 40 Contract: 12 month Fixed Term Shift: Monday to Friday 08:00-1800 The Client Service Advisor provides proactive client service support, acting as a key link between customers, Account Managers, and internal teams. The Day to Day Be a friendly, professional first point of contact for key clients (phone and email) Support client onboarding and system maintenance, ensuring accurate records and setup Provide support and training to clients on the ALS online system Monitor turnaround targets and the progress of client results, escalating issues where required Support service delivery through SLAs, client satisfaction surveys, and complaint logging/follow-up Maintain pricing and support invoice query investigations to enable timely payments Provide shared inbox support and complete ad-hoc administration as need

Requirements

• This role is ideal for someone who brings strong customer interaction skills and a proactive mindset. We're particularly keen to hear from you if you have experience in customer-facing roles (for example retail, hospitality, contact centre, office reception, or customer service administration).
• Essential Skills, Experience & Knowledge
• Excellent communication skills with internal/external clients across multiple sites
• Proactive approach to work; self-motivated and resourceful
• Strong Microsoft Office skills
• Knowledge of customer service principles and practice
• Knowledge of internal IT systems/databases
• Our benefits include:
• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies.
• 'Celebrating Success' Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site
• Working at ALS
• The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
• Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
• At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
• We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
• Everyone Matters
• ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
• ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
• Eligibility
• To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
• How to apply
• Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.

Benefits

Additional Information

At ALS, we encourage you to dream big. When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

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