Director of AI and Digital Workplace Platforms

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The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Job Background / Overview The IRC is investing in enterprise AI and modern workplace tools to improve the speed, quality, and scale of its programs and operations. As the organization expands its use of platforms like Microsoft 365, Box, Anthropic Claude, Microsoft Copilot, and Power Platform, it needs a senior leader to set the direction for how these tools are managed, adopted, and governed across a globally distributed workforce. The Director of AI and Digital Workplace Platforms owns this portfolio. The role is responsible for the strategy, operations, and staff enablement across the full digital workplace stack. That includes setting the roadmap for platform adoption and investment, managing vendor operations, building and leading a team that delivers platform administration and user support, and driving measurable adoption of AI tools across the organization. This role works closely with the Head of AI and Program Technology Development , as well as cross-functional partners in IT, People & Culture, and departmental leadership teams. The focus here is on the tools and platforms that staff use every day, and making sure IRC gets real value from them. Major Responsibilities Digital Workplace & AI Platform Strategy (25%) Define and maintain the roadmap for the digital workplace stack: M365, Box, Claude, Copilot, and Power Platform Evaluate new tools and platform capabilities; make recommendations on where to invest, expand, or sunset Build the business case for platform investments, including cost-benefit analysis and projected ROI Align platform strategy with broader IT and organizational priorities Track industry trends in enterprise AI and workplace technology to keep IRC current Vendor & Platform Operations (20%) Manage day-to-day vendor operations with Anthropic, Microsoft, and other digital workplace platform providers, including license and account-level issues, feature roadmap tracking, and technical escalations; coordinate with senior leadership on broader strategic and contractual matters Oversee license management, provisioning, and cost optimization across all platforms Ensure platform configurations, access controls, and security settings meet organizational standards Monitor platform health, usage trends, and license utilization; report to leadership on a regular cadence Track vendor policy changes, feature releases, and pricing shifts; assess impact and coordinate response AI Adoption & Enablement (25%) Drive adoption of AI tools across the digital workplace portfolio, identifying high-impact use cases and working with departmental teams to put them into practice Define success metrics for AI adoption and track progress against them Partner with appropriate change management and training leadership on communications, training priorities, and rollout planning for platform changes and new capabilities Surface training needs and content gaps to the teams responsible for staff learning; provide platform-specific context and user feedback Collect and synthesize user feedback on an ongoing basis; route recurring issues and feature requests to the right teams Coordinate with the Head of AI and Program Technology Development to ensure consistency in how AI tools are positioned and supported Governance & Compliance (15%) Contribute to AI governance processes and policy updates by providing platform-level insight, usage data, and operational perspective to the AI Risk & Governance Committee Ensure platform usage aligns with organizational policies, data privacy requirements, and the IRC's AI governance framework Provide platform usage data, access logs, and incident reports to support governance reviews Flag usage patterns or behaviors that present compliance or security risks Maintain documentation of platform configurations, access decisions, and policy changes Team Leadership & Operations (15%) Lead and manage the Digital Workplace team, including platform administrators and support staff Set priorities, manage workload, and ensure the team delivers responsive, high-quality support Own the support model for digital workplace platforms: ticketing, triage, escalation, and resolution Maintain the help resour

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