Employee Relations Lead -India

About the role

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Employee Relations team operates as a Center of Excellence within Airbnb's People team. ER professionals are not simply case handlers - they are strategic partners who build the frameworks, guidelines, and operating principles that uphold Airbnb's culture at scale. This role shapes how the organization navigates complex workplace matters with consistency, fairness, and integrity. You will partner across Talent (HR), Legal, and business leadership to drive sound decision-making rooted in trust, mutual respect, and accountability. Success is not measured by cases closed. It is measured by the quality of outcomes, the strength of the practices we embed across the organization, and whether our work reinforces the culture and values that make Airbnb, Airbnb. The Difference You Will Make: We're looking for an individual with strong Employee Relations (ER) expertise to join the ER team at Airbnb. This individual will be an instrumental part of the ER team, which includes implementing and improving frameworks, guidelines, approaches, practices and operating principles. Building and reinforcing Airbnb's culture is a key requirement for this position. The successful candidate will establish relationships across the organization and provide ER subject matter expertise in order to support the mission, culture and values of Airbnb, with a focus on India and APAC region. The incumbent manages intake and prioritization of ER cases; collaborates with Legal and Talent partners and serves on statutory committees such as the POSH Committee, as applicable under Indian law. A Typical Day: Case Management Conduct end-to-end investigations, including intake, evidence gathering, credibility determinations, written investigation reports, and recommendations on appropriate courses of action, with minimal guidance. Conduct interviews with exceptional thoughtfulness, clarity, and procedural responsibility, ensuring psychological safety, neutrality, and cultural sensitivity throughout. Work closely with Legal to ensure awareness of laws applicable to investigations across APAC geographies and adapt interview and investigation approaches accordingly. Ensure cases are handled fairly, consistently, transparently, in a timely fashion, and in line with Airbnb culture, policies, and appropriate local laws. Advise on and lead employee relations investigations across functions and regions working in partnership with Talent (HR), Legal, and compliance related teams. Counsel Talent (HR) and business leaders on ER issues, trends and risks to foster sound business decisions. Advise Talent (HR) and management on how to handle performance issues and complex disciplinary matters using specialized knowledge of performance management concepts, principles and practices. Deliver training offerings depending on company needs and external regulations. ER Consulting Contribute to the development, socialization and rollout of ER processes, strategy, approaches, guidelines, practices and operating procedures. Serve as a trusted advisor to stakeholders at varying levels of seniority, including senior stakeholders, by modeling trustworthiness, discretion, confidentiality, empathy and sound judgment. Actively collaborate across global Employee Relations, Talent (HR), Legal, and Compliance teams, bringing openness to diverse approaches and sharing APAC-specific context that informs global strategy. Drive ER efforts that support Talent (HR) and business initiatives. Conduct training for leaders, managers, employees, Talent Partners and other stakeholders. Proactively identify trends through data analysis and use insights to inform and develop resources, process improvements and training. Collect, analyze, interpret and make recommendations on ER related data; maintain organized case management systems. Adapt ER programs and approaches to the needs of the business, function, and/or region. Build and maintain strong working relationships with the Airbnb's leadership team at its Global Capability Center based in India, acting as the on-the-ground Employee Relations partner for a high-growth, multi-functional workplace. Strategic Planning & Operations Support the Employee Relations (ER) framework for their client groups, contributing to strategies and proposals to continuously drive improvements in ER practices within the organization based on trust, mutual respect, strong performance management, and accountability. Contribute to communications efforts that promote ER best practices throughout the organization. Assess employment risk in coordination wi

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