L2 Application support
External
Encora Technologies · SingaporePrepare for this interview
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Requirements
- Positive attitude and willingness to learn
- Strong documentation and reporting skills
- Proficiency in MS Word, Excel, PowerPoint
Additional Information
Scope of Work & Responsibilities ✅ 6-9 Years Experience (Senior L2 Support) Provide Level 2 support for Java-based applications in production Investigate, troubleshoot, and resolve incidents & service requests Perform Root Cause Analysis (RCA) and implement preventive actions Write and optimize SQL queries for validation and reporting Analyze and troubleshoot application code Coordinate with development, infrastructure, and business teams Maintain SOPs, runbooks, and knowledge base Prepare weekly/monthly operational reports Participate in service review meetings and problem management reviews Technical Skills: Strong in Java, JavaScript, SQL (hands-on) Understanding of Middleware and API Gateway Experience in production support environments
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