Repair Technician

About the role

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive conside

Responsibilities

• Accurately review customer work orders and carefully assess user-reported computer issues to identify and resolve problems
• Test and evaluate customer device needs to determine appropriate repairs
• Perform electronic device repairs, including hardware and software troubleshooting
• Troubleshoot customer hardware or software issues while ensuring proper procedures are followed
• Set up, repair, or replace computer hardware and associated devices as needed
• Follow all QC standards, ensuring each device is reviewed per customer request and meets required quality checks
• Remain flexible with internal movement across K-12 teams to support training on multiple device types and stay current with OEM requirements
• Meet established production goals while consistently upholding QC standards
• What We Expect of You:
• Excellent written and verbal communication skills
• Strong attention to detail
• Experience as a computer technician or in a similar IT role
• Strong analytical and problem-solving skills
• Ability to diagnose and resolve technical issues effectively
• Time management and organizational skills
• Ability to prioritize tasks and work efficiently in a production-focused environment
• Demonstrated ability to lift up to 50 lbs.Stand, bend, lift, walk and carry products in any combination for up to 8 hours at a time.
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise form conveyors and forklifts.
• Pay range: $16/HR - $19/HR depending on experience and skill set. Benefits overview: https://cdw.benefit-info.com/
• CDW is committed to being an AI-fluent organization

Benefits

Additional Information

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary: As a Computer Repair Technician within the K-12 area, you will be responsible for diagnosing and repairing hardware and software issues on various Chromebooks. This role utilizes core skills in hand tools, equipment repair, analysis, and troubleshooting while maintaining quality and production standards.

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